ESETUninstaller.exe 4.0.14.0 crashes on WinXP SP3

Discussion in 'Other ESET Home Products' started by reni, Oct 20, 2010.

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  1. reni

    reni Registered Member

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    I want to report that ESETUninstaller.exe found on:
    xttp://download.eset.com/special/ESETUninstaller.exe
    As of today that is version 4.0.14.0

    crashes on Windows XP SP3. :(

    To reproduce run ESETUninstaller.exe /force from safe mode.

    "ESET Uninstaller has encountered a problem and needs to close"

    Luckily i still had a 4.0.8.0 version which works correctly.
    Will this be fixed soono_O Still alot of customers are on XP.
     
    Last edited by a moderator: Oct 20, 2010
  2. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    I asked a QA engineer to check this and got a report back that ESET Uninstaller v4.0.14.0 does work properly under Microsoft Windows XP with Service Pack 3 installed. Perhaps there is another program or process which is interfering with its operation.

    Please contact your nearest ESET office to open a ticket with a support engineer so that this issue may be investigated further.

    Regards,

    Aryeh Goretsky
     
  3. reni

    reni Registered Member

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    Hi Aryeh,

    Thanks for your reply. I opened a ticket for it.
    It happened at a customer of ours and on a test pc of us aswel.

    Will post any updates here aswel.

    Regards,

    Rene
     
  4. reni

    reni Registered Member

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    Hereby more info:

    [*] winver output http://img89.imageshack.us/img89/7613/winver.jpg

    [*] esetuninstaller crash http://img15.imageshack.us/img15/2238/esetuninstaller.jpg

    I also attached these to this thread, including the ESETUninstaller.log and the eventvwr entry.

    View attachment ESETUninstaller.log
    View attachment eventvwr.txt
    esetuninstaller.jpg
    winver.jpg

    This happens on Windows XP SP3 Pro Corporate UK.
     
  5. reni

    reni Registered Member

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    Running ESET NOD32 Antivirus version 4.2.40.0
     
  6. reni

    reni Registered Member

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    Oke i got an reply back:

    So hopefully this indeed gets fixed in a newer version of the uninstaller.
    I will test it as soon as it is available.
     
  7. ChicoBalboa

    ChicoBalboa Registered Member

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    Hey, same problem with Windows 7 sp 1 32-bit ultimate.. There's no update for the uninstaller until now ?? anyway, could you link me to version 4.0.8.0, which is alleged as still working ??
    Thanks !
     
  8. ChicoBalboa

    ChicoBalboa Registered Member

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    No ideas ??
     
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