ESET warning for unwanted application which is no longer there

Discussion in 'ESET NOD32 Antivirus' started by JJZPG, Feb 11, 2013.

Thread Status:
Not open for further replies.
  1. JJZPG

    JJZPG Registered Member

    Joined:
    Feb 9, 2013
    Posts:
    10
    I keep getting a message saying that my nod32 antivirus has detected a potentially unwanted application, but when I check the filepath it doesn't exist. In addition, when I get the pop up message about submitting files for analysis, I click the link and nothing happens.

    I feel confident that the unwanted file has indeed been deleted, but how can I make sure? And if it has, how can I tell nod32 to stop giving me that message?
     
  2. SweX

    SweX Registered Member

    Joined:
    Apr 21, 2007
    Posts:
    6,429
    Hi. It should be in the Quarantine have you looked there? :)
     
  3. JJZPG

    JJZPG Registered Member

    Joined:
    Feb 9, 2013
    Posts:
    10
    Hi,

    Thanks for the reply. Checked but no, nothing there. Not this rogue file, anyway...
     
  4. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    Is there any reason why you haven't upgraded to v5 or v6 yet?
     
  5. JJZPG

    JJZPG Registered Member

    Joined:
    Feb 9, 2013
    Posts:
    10
    Would that solve my issue?
     
  6. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    Yes, it would. The issue you've been experiencing with older versions will be addressed by a module update soon.
     
  7. er34

    er34 Guest

    The module update should affect any program version (v3/4/5/6) home and business or just version 6? And this problem affects which versions ?
     
  8. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    Although the same module will be installed for all versions, the particular fix will take effect only for v3/4 users as it concerns ThreatSense.Net, not LiveGrid.
     
  9. JJZPG

    JJZPG Registered Member

    Joined:
    Feb 9, 2013
    Posts:
    10
    OK, thanks. I had a look and I'm under the impression that I should have been prompted to upgrade? I downloaded the NOD32 live installer but I'm a bit hesitant to use it as I don't remember my NOD32 password...
     
  10. TomFace

    TomFace Registered Member

    Joined:
    Jan 8, 2011
    Posts:
    77
    Location:
    USA
    I would have thought you should have received a product update indicator, but then again I use Smart Security 6, not NOD32, so I am unsure. But as far as the password is concerned you could look at this page.

    http://go.eset.com/us/support/lost-license/
     
  11. JJZPG

    JJZPG Registered Member

    Joined:
    Feb 9, 2013
    Posts:
    10
    Hi,

    So I've updated to version 6 and I'm still getting this same problem. The unwanted application is still being flagged in a folder which no longer exists. ESET still says it's 'unable to clean' the offending file.
     
  12. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    Please post a screen shot to illustrate the problem.
     
  13. JJZPG

    JJZPG Registered Member

    Joined:
    Feb 9, 2013
    Posts:
    10
    Screenshot below:

    http://i.imgur.com/jIAbdbM.jpg

    That directory, C:\$Recycle.Bin\s-1-5...\ doesn't exist (or at least I can't find it in the $Recycle.Bin folder).
     
  14. Niels

    Niels Registered Member

    Joined:
    Jul 29, 2005
    Posts:
    466
    Location:
    Belgium
    That is because by default system folders are hidden. Follow these instructions and you will see the hidden recycle.bin folder.
     
  15. JJZPG

    JJZPG Registered Member

    Joined:
    Feb 9, 2013
    Posts:
    10
    Hi,

    Sorry I should have been clearer. I have found the hidden recycle.bin folder; it is the folder inside the recycle.bin folder, S-1-5..., which is not there.
     
  16. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    You cannot see the folder with your current account's SID via Windows Explorer even with protected operating files not hidden. However, using a file manager displaying all hidden and protected files and folders should reveal the folder.
     
  17. JJZPG

    JJZPG Registered Member

    Joined:
    Feb 9, 2013
    Posts:
    10
    Hi,

    I checked in the $recycle.bin using a file manager (xplorer2) and still can't find this particular folder.
     
  18. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    I'm not familiar with Xplorer2, maybe it doesn't show hidden and system files and folders without enabling the appropriate option after installation. I'd suggest using FAR which shows all files and folders by default.
     
Thread Status:
Not open for further replies.