ESET V4.xx in company environments

Hello,

We are currently using ESET Smart Security and Business Antivirus in our company environment.
Since updating to V4.XX we have had many problems with firewall rules, signature updates and also with the installation/uninstallation of ESET products.

The ESET support recommended us to manually uninstall ESET Products, even if we only want to install an update from e.g. V4.0.417 to V4.0.424 .

Manually uninstalling ESET products, in the way the ESET support told me (deleting folders, drivers, and zombie-services that haven’t been removed/disabled by the uninstall-routine), means approx. 20-30 minutes of work for every single client in an environment with more than 200 PC’s and Laptop’s . You may imagine that it is impossible for us to spend more than 100 hours of work every time ESET releases an update, only because the uninstall-routine doesn’t work properly.

Please tell me how to handle this problem!?!

 

Hello,

Are the workstations communicating back to the RA Server? (usually done via port 2222) You can tell by opening the RA Console to see which machines have reported back.

If they are reporting back, you can simply push out an UNINSTALL package.

Do you currently have a case open with ESET Support? If so, please PM me the case number so I can have it escalated and reviewed.

Thank you

 

Yes, all our clients are comunicating with the ESET remote console. However uninstalling the older versions by a remote console still leaves ESET folders and drivers (such as efpw and efpwtdi) on the Computer.

I spoke with the german ESET support and they strongly reccomendet us to manually delete those remaining folders and drivers before installing the new version.