I just spent over $600 purchasing Eset Smart Security Business Edition for 5 computers, 3-YEARS licenses, plus Eset Antivirus for Microsoft Exchange Server (5-licenses). I am having a SERIOUS and URGENT problem on one computer - the Firewall component is absolutely not working. (I have a thread here about it - "HELP!!! Error msg: "Failed to change settings" "). I submitted a Support Ticket to Eset several days ago asking for help with this problem, which is very serious for us - no firewall on one PC in our critical business network. Four days later, no reply whatsoever from Eset Tech Support. This is extremely disappointing technical support performance -- to the point where I'm considering the possibility of demanding a refund of my money and looking elsewhere for security software. But I would prefer not to do that if there is hope of actually getting some support. I would like to ask members of this forum: Is this lack of response TYPICAL of Eset's tech support nowadays?? It is nice that they have this forum for self-help/peer-assisted help, but it is not a substitute for expert intensive help to solve a critical problem. My thread in the forum here has gotten only a couple of small responses, which were appreciated but have not come close to solving the problem, which I've been tearing my hair out over for four days now. Eset is charging a premium price for their products - $60 for 1 home user 1-year license. For me and my tiny little business, $600 is a very large amount for me to spend, but I was willing to spend it in order to get THE BEST security support. So far, I'm not getting it, and I'm hoping to hear from people here on whether the lack of response to my support ticket is just an atypical, anomalous event.