ESET Support: 7 e-mails - 7 replies

Maybe this is not worth a thread but....

I sent out 7 e-mails to the (German) support of ESET about NOD32 and got 7 (sufficient) replies in no time (most within a couple hours, all within 24h).

OK, this should be normal but I had quite different experiences with the support of other companies (Yes, I did use Norton...).

Thomas

 

Well , that's ESET . First class service Welcome on the board !

 

The lastest german PCU is 2.50.35 ...

don't think, this is first class service

 

Please , visit http://www.eset.com/download/registered_software.php

Browse and find your latest German versions . Download and install NOD32 v 2.70.39 . You can do it over your current version .

It has previously been discussed why there is no German PCU to 2.7 or perhaps it is better to say why delay

 

Reading things like this restores my faith in Eset. I was far to quick to switch AVs based on comparatives, but recently I have come to understand their sample submission and addition policy - and I have grown to love NOD32 once again

Once I e-mailed Eset for customer support, and never got a reply - which shook my faith a little. I like good customer support. But as I said, things like this make me realise why I am once again a NOD user.

Retrospective remark: Looking back on this post, my usage of the word "faith" makes it look like your choice of AV solution is like a choice of religion Oh dear...

 

As discussed in other threads, it is something impossible to go to 700 computer and install it on each seperatly.

I think autoupdate is much comfortable.

 

Larger corporate users can contact support[at]eset.com and we will provide them with a special mirror containg PCU 2.70.39 for all language versions.

 

Try send to ESET unknow viruse sample and you will know what is REAL support

 

Im still quite new to this forum, but I have seen that discussed enough times to know that I am bored of it.

 

PCU 2.70.39 is on the way. according to eset germany it will be released soon.

JD

 

You are a very lucky guy.
I never had such a wonderful experience with ESET.
IMO replying to customers e-mails is a very weak said of their support and they must improve that ...
And I must say I had that experience with the support of other companies ...( No , I did not use Norton.)

 

I'm not aware of any problems with our tech support. Did you email support[at]eset.com or your local distributor/reseller?

 

I'm not sure whether it was support or sales that I mailed to, but sometimes I noticed that Eset would forward all messages to my local distributor who would then reply to the matter. So maybe its something likt that involved here?

 

Getting a reply is one thing, but was it sufficient to the question / problem.

 

yes i've also get a mail on 24.05 that they aim a asop release...

But, what is "soon"


Regards

P.S. mailed to eset, waiting 4 "special update server"

 

It was to support some time ago. After a while I quit asking , I renounce sending samples because I felt it's useless .
With the local reseller I talk in person , the shop is just a few hundred meters from my home ... .

 

got the mail, updated the windows and linux mirror.

both seems to work fine, very thx to eset.

 

Just finish a 2 ½ hour support session with ESET Customer Care [a]Eset.com (nine replays)