ESET Support: 7 e-mails - 7 replies

Discussion in 'NOD32 version 2 Forum' started by thfrank, Jun 18, 2007.

Thread Status:
Not open for further replies.
  1. thfrank

    thfrank Registered Member

    Joined:
    Jun 3, 2006
    Posts:
    32
    Maybe this is not worth a thread but....

    I sent out 7 e-mails to the (German) support of ESET about NOD32 and got 7 (sufficient) replies in no time (most within a couple hours, all within 24h).

    OK, this should be normal but I had quite different experiences with the support of other companies (Yes, I did use Norton...).

    Thomas
     
  2. ASpace

    ASpace Guest

    Well , that's ESET . First class service ;) Welcome on the board !
     
  3. Megachip

    Megachip Registered Member

    Joined:
    Dec 4, 2006
    Posts:
    243
    The lastest german PCU is 2.50.35 ...

    don't think, this is first class service :(
     
  4. ASpace

    ASpace Guest

    Please , visit http://www.eset.com/download/registered_software.php

    Browse and find your latest German versions . Download and install NOD32 v 2.70.39 . You can do it over your current version .

    It has previously been discussed why there is no German PCU to 2.7 or perhaps it is better to say why delay :)
     

    Attached Files:

  5. The_Duality

    The_Duality Registered Member

    Joined:
    Apr 3, 2007
    Posts:
    276
    Location:
    Liverpool, UK
    Reading things like this restores my faith in Eset. I was far to quick to switch AVs based on comparatives, but recently I have come to understand their sample submission and addition policy - and I have grown to love NOD32 once again :)

    Once I e-mailed Eset for customer support, and never got a reply - which shook my faith a little. I like good customer support. But as I said, things like this make me realise why I am once again a NOD user.

    Retrospective remark: Looking back on this post, my usage of the word "faith" makes it look like your choice of AV solution is like a choice of religion :p Oh dear...
     
  6. Megachip

    Megachip Registered Member

    Joined:
    Dec 4, 2006
    Posts:
    243
    As discussed in other threads, it is something impossible to go to 700 computer and install it on each seperatly.

    I think autoupdate is much comfortable.
     
  7. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,376
    Larger corporate users can contact support[at]eset.com and we will provide them with a special mirror containg PCU 2.70.39 for all language versions.
     
  8. tsilo

    tsilo Registered Member

    Joined:
    Apr 29, 2006
    Posts:
    376
    Try send to ESET unknow viruse sample and you will know what is REAL support :rolleyes:
     
  9. The_Duality

    The_Duality Registered Member

    Joined:
    Apr 3, 2007
    Posts:
    276
    Location:
    Liverpool, UK
    Im still quite new to this forum, but I have seen that discussed enough times to know that I am bored of it.
     
  10. jdo2000

    jdo2000 Registered Member

    Joined:
    May 6, 2007
    Posts:
    6
    PCU 2.70.39 is on the way. according to eset germany it will be released soon.

    JD
     
  11. ugly

    ugly Registered Member

    Joined:
    Mar 21, 2005
    Posts:
    276
    Location:
    Romania
    You are a very lucky guy.
    I never had such a wonderful experience with ESET.:(
    IMO replying to customers e-mails is a very weak said of their support and they must improve that ...:'(
    And I must say I had that experience with the support of other companies ...( No , I did not use Norton.):blink:
     
  12. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,376
    I'm not aware of any problems with our tech support. Did you email support[at]eset.com or your local distributor/reseller?
     
  13. Firecat

    Firecat Registered Member

    Joined:
    Jan 2, 2005
    Posts:
    7,927
    Location:
    The land of no identity :D
    I'm not sure whether it was support or sales that I mailed to, but sometimes I noticed that Eset would forward all messages to my local distributor who would then reply to the matter. So maybe its something likt that involved here?
     
  14. De Hollander

    De Hollander Registered Member

    Joined:
    Sep 10, 2005
    Posts:
    718
    Location:
    Windmills and cows
    Getting a reply is one thing, but was it sufficient to the question / problem.
     
  15. Megachip

    Megachip Registered Member

    Joined:
    Dec 4, 2006
    Posts:
    243
    yes ;) i've also get a mail on 24.05 that they aim a asop release...

    But, what is "soon" ;)


    Regards

    P.S. mailed to eset, waiting 4 "special update server"
     
    Last edited: Jun 19, 2007
  16. ugly

    ugly Registered Member

    Joined:
    Mar 21, 2005
    Posts:
    276
    Location:
    Romania
    It was to support some time ago. After a while I quit asking , I renounce sending samples because I felt it's useless .:blink:
    With the local reseller I talk in person , the shop is just a few hundred meters from my home ...:cool: .
     
  17. Megachip

    Megachip Registered Member

    Joined:
    Dec 4, 2006
    Posts:
    243
    got the mail, updated the windows and linux mirror.

    both seems to work fine, very thx to eset.
     
  18. De Hollander

    De Hollander Registered Member

    Joined:
    Sep 10, 2005
    Posts:
    718
    Location:
    Windmills and cows
    Just finish a 2 ½ hour support session with ESET Customer Care [a]Eset.com (nine replays) :thumb:
     
Thread Status:
Not open for further replies.