Eset stops working error

Discussion in 'ESET Smart Security' started by Jopie, Jan 3, 2011.

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  1. Jopie

    Jopie Registered Member

    Jan 3, 2011

    I hope someone can help me figuring out what's going on.

    Since yesterday i get error messages that Eset Service isn't working anymore.
    Now i had not yet upgraded to the new version so i did that today in hope all would be fine again. I'm using Eset for years without any problems, till now.

    Today after i upgraded to the latest version ( it happend again, this is what's in the error message:

    Gebeurtenisnaam van probleem: APPCRASH
    Naam van de toepassing: ekrn.exe
    Versie van toepassing:
    Tijdstempel van toepassing: 4cd2d774
    Naam van foutmodule: StackHash_1703
    Versie van foutmodule:
    Tijdstempel van foutmodule: 00000000
    Uitzonderingscode: c0000005
    Uitzonderingsmarge: 03198257
    Versie van besturingssysteem: 6.0.6002.
    Landinstelling-id: 1043
    Aanvullende informatie 1: 1703
    Aanvullende informatie 2: 2264db07e74365624c50317d7b856ae9
    Aanvullende informatie 3: 1344
    Aanvullende informatie 4: 875fa2ef9d2bdca96466e8af55d1ae6e

    I'm Dutch and so is the error message ;)

    Yesterday the whole security tab turned orange because of it, this time it stays in the green, so far.

    My Laptop OS is Vista 32-bit and my PC OS is XP
    It happends on both.

    Let me know if more info is needed.
    Thanks in advance.
  2. Woodgiant

    Woodgiant Guest

    Hello Jopie
    A Appcrash error normally means a program files or files within your computer's registry have become corrupted, this can cause the programs to unexpectedly crash. You can try to uninstall ESET by following the direction given in this link .
    Then afterwards run ccleaner before installing Ess again. Hope the best :)
    Best Regards.
  3. Jopie

    Jopie Registered Member

    Jan 3, 2011
    Thank you very much for helping Woodgiant :)

    Going to try that, using the directions from the post you linked :thumb:
  4. Wallaby

    Wallaby Registered Member

    Jan 1, 2011
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