ESET SS crashing to BSoD when (dis)connecting to network/internet

Discussion in 'ESET Smart Security' started by Henduluin, Jul 3, 2009.

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  1. Henduluin

    Henduluin Registered Member

    Joined:
    Jul 3, 2009
    Posts:
    2
    Good afternoon,

    Several months ago I switched over to ESET after having trouble with my previous AV/FW and I've only had positive experiences so far, aside from one issue that seems to have popped up a week or 3 ago. Namely: My pc crashes into a BSoD (while pointing to epfwtdi.sys as the culprit every single time) whenever I connect or disconnect a device to my network. Whether it involves rebooting my router, or connecting my Nintendo Wi-fi or even a simple hiccup from my ISP, within seconds I'm staring at an (unfortunately) all too familiar blue screen.

    I was wondering if anyone could provide me with some support on how to fix this. (I can provide mini dumps if necessary)
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,415
    Hello,
    first of all, please confirm or deny that the problem persists with ESS 4.0.437. If so, contact customer care and provide them the minidumps along as well as a log from SysInspector. However, rather than minidumps we'd appreciate a kernel or full memory dump that you can create per the instructions here.
     
  3. Henduluin

    Henduluin Registered Member

    Joined:
    Jul 3, 2009
    Posts:
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    Odd, I was under the impression the software automatically updated itself. Oh well.
    I've installed the new version and will try that for a couple of days. If it hasn't helped, I will contact customer care as you suggest.

    Thank you.
     
  4. catnotspam

    catnotspam Registered Member

    Joined:
    May 1, 2009
    Posts:
    42
    Location:
    haifa
    to Hendluiun exept ESS anyting alse ?
     
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