ESET Smart Security & Antivirus cannot detect this virus! How BAD!!!

Discussion in 'ESET Smart Security' started by playboy6006, Jun 8, 2008.

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  1. playboy6006

    playboy6006 Registered Member

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    This is the fourth times I sent this below virus file to ESET Customer Care since 27th May 2008:
    ~malware download link removed....Bubba~

    But so far the problem still cannot be resolved. I was so disappointed just because I like NOD32 Smart Security very much and I used to trust on it. But with this virus, NOD32 seems not able to detect and kill this. What is going on?

    So far as I know, this virus is from Vietnam or China or something. Once the computer is infected, this virus duplicates itself very quick, it creates a lot of file .exe with the name of folders in your PC and the CPU usage is always occupied by 100% then next your PC will be not responded and suspended.

    This virus is easily detected and killed by BitDefender, Kaspersky, Avira, AVG but with NOD32… NO!!!

    I do hope my NOD32 to be updated with the databases and patches as fast as possible BUT MORE THAN TEN DAYS HAS PASSED, my problem still cannot be resolved!!! Should I convert to another antivirus with better capabilities theno_O

    Note that if you guys download this virus and wanna try this on your PC then TRY IT AT YOUR OWN RISK!!! Do you guys have any idea about this?
     
    Last edited by a moderator: Jun 8, 2008
  2. Bubba

    Bubba Updates Team

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    Feel free to continue corresponding with Eset Customer Care. However, do not post links to malware Please as per our TOS.

    Thanks,
    Bubba
     
  3. ASpace

    ASpace Guest

    Hello!

    Refer to this general policy about additing new samples and malware detection:
    https://www.wilderssecurity.com/showthread.php?t=178177

    I am sorry to read about your bad experience . Have you submitted a support request to ESET or have you tried with a phone call ?
     
  4. playboy6006

    playboy6006 Registered Member

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    As I said, I sent the sample of virus to ESET 04 times already! First, they ask me to download stuff like SysInspector or something to scan my PC and sent back to them the report! Then, what I received from them at last is: NOTHING!!! Their last mail replied is something like a joke to me!!!

    ~Image of private email removed per the TOS - Ron~

    I wonder what else do they want me to send it to them? sample of virus? I did (04 times). Report of my current pc situation? I did.

    I don't think to make a call to them can solve all the problems I've got anyway!!!
     
    Last edited by a moderator: Jun 8, 2008
  5. Bubba

    Bubba Updates Team

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    Off topic post removed. If you can't be helpful, don't post.
     
  6. ASpace

    ASpace Guest

    You could possibly let the person from ESET Customer Care know that you have submitted the sample . Because the VirusLab may not know you have submitted a possible threat from real infected client .
     
  7. playboy6006

    playboy6006 Registered Member

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    I did try many ways to contact them! I click the NOD32 symbol at the system tray to open the NOD32 main interface and submit file for analysis directly from there! Open their website and send mail from there. Find their Customer Care email and send mail as well! I was so tired! Seem all of my efforts lead no where!!! Any suggestion from you guys? Or any of you guys here working at ESET so that I can send this virus sample directly to?
     
    Last edited: Jun 8, 2008
  8. ASpace

    ASpace Guest

    Unfortunately , we can't be of any help if the case is really with a virus (file infector) as you describe . In that case , the AV program needs a definition so that it could detect and neutralize the threat.

    The best would be to await their response . I am sure an ESET Moderator will soon reply

    Hope your problem gets resolved :thumb:
     
  9. Marcos

    Marcos Eset Staff Account

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    In the case of a file infector, it's necessary to send a couple of infected files (at least 10, if possible) in a password protected archive to samples[at]eset.com. I'd recommend enclosing a link to this thread as well.
     
  10. playboy6006

    playboy6006 Registered Member

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    Here is what I received from the System Administrator and this is the third times I got this error message:

    By the way, you're from ESET, aren't you, Marcos?
     
  11. playboy6006

    playboy6006 Registered Member

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    To HiTech_boy,

    Thanks for your help. I did send mail to you!

    Cheers,

    playboy6006
     
  12. ASpace

    ASpace Guest

    I got it. I may be wrong but it doesn't seem to be a file infector , but a worm . I'll send Marcos a PM so that he gets the sample
     
    Last edited by a moderator: Jun 8, 2008
  13. Marcos

    Marcos Eset Staff Account

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    You either did not protect the archive with a password, the antivirus scanner on a mail server was able to guess it. If you could upload the file to an ftp by chance, PM me the url please.



    Right.
     
  14. ASpace

    ASpace Guest

    I did send you a url with the sample uploaded (plus extra information) - precisely what playboy6006 sent previously to me . Check your PM inbox
     
  15. playboy6006

    playboy6006 Registered Member

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    Thank you very much both of you guys, HiTech_boy and Marcos! Hopefully what you've got can be anyhow useful.
     
  16. playboy6006

    playboy6006 Registered Member

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  17. Marcos

    Marcos Eset Staff Account

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    I for one don't see a reason for such emotions. We're not living in the era when there were 10-20 new threats created per day. These days antivirus companies receive several dozens of thousands of new threats on a daily basis. From what we have received I can tell that NOD32 was one of very few AVs to detect a particular threat but, of course, it also missed some. The same is true for any AV program, there's not a single AV that detects 100% of all threats. Having said that, we'll draw this thread to a close.
     
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