ESET Smart Security 5 Quarantine Question?

Discussion in 'ESET Smart Security' started by Eleven13, Jul 31, 2012.

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  1. Eleven13

    Eleven13 Registered Member

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    Hey everyone,

    Today I noticed that my ESET Smart Security 5 displayed a box on the bottom right corner of my screen saying it had quarantined a trojan file.

    This is the first time I noticed something like this, but when I looked into it further, I saw that it actually has 14 files in quarantine.

    I ran a smart scan, and it came up with 1 problem file that needed to be cleaned (I'm assuming it was the file that it notified me about), but when I went to clean it it said "error while cleaning" and continued with the scan.

    So do I need to do something about the quarantined files? Does that mean that the problems are fixed and I do not need to take any further actions?

    When my scan finished, it said:

    Number of scanned objects: 383861
    Number of infected objects: 1
    Number of cleaned objects: 1

    Does that mean that it cleaned the infection and I'm all set?

    Thanks for the help!
     
  2. Marcos

    Marcos Eset Staff Account

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    Please copy & paste here the complete record containing the error while cleaning from your on-demand scanner log.
     
  3. Eleven13

    Eleven13 Registered Member

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    Hi Marcos,

    Thanks for the reply, I will try to find those logs now.

    Just to update, I just started my computer and I'm getting:

    Object: active boot sector of the 0. physical disk
    Threat: Win32/Olmarik.AXY trojan

    And when I try to clean, it comes up saying there was an error.

    I will do a scan now and try to get the logs.
     
  4. Eleven13

    Eleven13 Registered Member

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    Update: Here is the information!

    Edit: I had to attach it as a notepad file because the forums were glitching out when I tried to copy/paste, I hope that's alright.
     

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  5. Marcos

    Marcos Eset Staff Account

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    To clean Olmarik, try running the two Olmarik stand-alone cleaners downloadable from here.
     
  6. Eleven13

    Eleven13 Registered Member

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    Okay great thanks, I will give them a shot.

    Am I at any risk at where I stand right now with these issues? Or did Smart Security catch all of the problems and neutralize them for now?

    edit: I just ran them, 1 of them said that my OS wasn't supported so it didn't work, and the other said that Olmarik wasn't found on my system?
     
  7. Eleven13

    Eleven13 Registered Member

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    I'm still getting the error message every time the alert pops up, which is every time I turn my computer on. Any suggestions?
     
  8. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    Please contact ESET's technical support department directly for assistance in removing the malware. In the United States (and Canada) they can be reached at +1 (866) 343-3738.

    Regards,

    Aryeh Goretsky
     
  9. Marcos

    Marcos Eset Staff Account

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    Please download the latest version of the Olmarik TDL4 cleaner as mentioned in my previous post and try it again.
     
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