Eset Service has stopped working...

Discussion in 'ESET Smart Security' started by tryllag, Nov 6, 2009.

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  1. tryllag

    tryllag Registered Member

    Joined:
    Nov 6, 2009
    Posts:
    1
    Hello,

    I used to keep getting error on start-up "Eset Service has stopped working and needs to close" and lately the "ekern.exe" causes error in the background on start-up and vista freezes...

    Any suggestion to help is welcome.

    Thank You

    ESET Smart Security 4.0.437
    Vista Sp1
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    First of all, try installing the latest version of ESS 4.0.467 to see if it makes a difference.

    Should the problem persist, create a process dump of ekrn.exe before you close that Dr Watson window by opening Task Manager (Ctrl+Alt+Del), right-clicking ekrn.exe and selecting "Create Dump File". The process dump will be created in the Users folder (the full path will be displayed). Let me know when you have the dump ready.
     
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