ESET screwed up?

Discussion in 'ESET Smart Security' started by Pitt78, Dec 21, 2010.

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  1. Pitt78

    Pitt78 Registered Member

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    ESET is telling me maximum protection is not ensured and that antivirus is disabled. But its not, it says enabled. Its also telling me virus scanner initialization failed antivirus protection will not function properly. Any ideas?
     
  2. JesusV

    JesusV Former ESET Support Rep

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  3. siljaline

    siljaline Former Poster

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  4. Pitt78

    Pitt78 Registered Member

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  5. siljaline

    siljaline Former Poster

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    Glad you were able to resolve your issue, yes, I did read all of your original post - ESET Staff would be curious to know how you came to this conclusion for their records and education.
    Please post back this information, it would be appreciated.

    Thanks

     
  6. Pitt78

    Pitt78 Registered Member

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    I restarted my PC, waited for the message from ESET, then manually updated the viruse definitions and that seemed to correct the issue. I'm not sure how or why?
     
  7. t3hmun

    t3hmun Registered Member

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    This just happened to me. My computer froze (just stopped responding to everything), so i hard reset, and it came up with the
    "initialization failed antivirus protection will not function properly" (something similar to this, i can't remember exactly)
    message.

    I restarted again, no change, and then I manually clicked update definitions, and all is happy again.

    Maybe the problem was virus definition corruption (due to the hard reset) as suggested in other threads.

    Is there anyway i can check the exact reason why nod failed?
    If this is a common problem, then maybe NOD could resolve this by itself.

    Here is the log file from when the crash happened.

    -NOD is happy again.
    13/01/2011 18:56:45 Kernel Virus signature database successfully updated to version 5785 (20110113).
    13/01/2011 18:46:43 Kernel Error initializing file submission system.
    13/01/2011 18:46:43 Kernel Virus scanner initialization failed. Antivirus protection will not function properly.
    -Normal restart.
    13/01/2011 18:44:48 Kernel Error initializing file submission system.
    13/01/2011 18:44:47 Kernel Virus scanner initialization failed. Antivirus protection will not function properly.
    -Computer froze at about this time, around the same time as the update.
    13/01/2011 18:43:41 Kernel Virus signature database successfully updated to version 5785 (20110113).

    (I am on windows 7 32bit, SmartSecurity 4.2.64.12)
     
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