ESet Sales - Worst ever

Discussion in 'NOD32 version 2 Forum' started by shade91, Jun 27, 2006.

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  1. shade91

    shade91 Registered Member

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    Something tells me ESet doesn't like money. If that is the case why don't they just give us this AV for free? I contacted ESet two weeks prior to my license expiring. I am now 2 days into an expired enterprise license and have merely received "<insert moron's name here> will be contacting you shortly. They are our <insert location here> regional sales manager dealing with your area". Phone calls are just the same. "Someone will be contacting you shortly" *click*.

    As you can tell - I'm one very pissed off customer. Not due to the product, but due to the piss poor customer service.
     
  2. Pilli

    Pilli Registered Member

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    Location:
    Hampshire UK
    Hi Shade91, Can you please state which country / area you are buying from as this will allow Eset to get a handle on the problem so as to resolve it.

    Here in the UK recently, I was reminded two weeks before of expiry and given the correct links for renewal.

    Thanks. Pilli
     
  3. Milord

    Milord Registered Member

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    Mar 1, 2006
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    shade, please do tell where you are located. I'm an Eset Reseller and would be happy to help you out. Let me know if there is anything I can do.

    Thanks,

    James
     
  4. shade91

    shade91 Registered Member

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    San Jose, CA, USA

    Thanks.

    EDIT: I will PM any information needed to get the ball rolling on this.
     
    Last edited: Jun 27, 2006
  5. DonKid

    DonKid Registered Member

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    Shade, PM Bandicoot.

    He lives in USA and he'll help you.
     
  6. Blackspear

    Blackspear Global Moderator

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    Hi shade91, I have asked for someone from Eset to look into this matter.

    Cheers :D
     
  7. Bandicoot

    Bandicoot Eset Staff

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    Location:
    California
    PM sent to Shade91.

    Bandicoot.
     
  8. shade91

    shade91 Registered Member

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    Thanks Bandicoot. Finally got ahold of them. They sent me a quote 2 weeks back for the renewal but to an old email address. Got renewed for another 2 years :cool:.
     
  9. Bandicoot

    Bandicoot Eset Staff

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    Location:
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    Having spoken to the sales person responsible for California, an email was sent to the client on 16th June 2006, 10 days before the license was set to expire, with a quotation and renewal process details.

    Bandicoot.
     
  10. Bandicoot

    Bandicoot Eset Staff

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    Location:
    California
    Ah.... OK. Glad you got it all resolved.

    Cheers,
    Bandicoot.
     
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