ESET Remote Administrator Console (5.x) problem With Vlan Network client PC

i can see client workstations in the Remote Install tab of the ESET Remote Administrator Console using the Default Network view

but i facing a peculiar problem. One of our VLAN is connected to our Antivirus server and regularly getting update but Server console is not showing any of the computer of that VLAN

what should i do now ?

i am using ESET Remote Administrator Console (5.x)
and Eset Endpoint Security

Please see also 2 attachment

 

If you can ping the clients from the server, and the clients can ping the server, and there's no NETBIOS or port configurations on your VLAN that would block or not route the traffic, then they should show. Are all those conditions true?


Jim

 

yes condition is true, both side ping is ok. my client pc also get regular update from server , but they are not showing on my console !

 

What ERA server name did you use on clients? Does using the IP address of the computer running ERAS make a difference?

 

Did the Remote Administration get setup in the client preferences? The update server is a different setup than the Remote Administration.