ESET Push Install Error

Discussion in 'ESET NOD32 Antivirus' started by rubent80, Aug 5, 2011.

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  1. rubent80

    rubent80 Registered Member

    Joined:
    Apr 22, 2010
    Posts:
    16
    Hi I need some assistance here as i am already not sure on what else should i do next.

    I have done the following at the client’s end but still face errors to Push Install:
    1. Firewall turned off
    2. Ports 2221-2224; 135-139, 2846 and 445 all are opened
    3. Simple File Sharing is disabled
    4. ‘Push’ using domain admin credentials
    5. Remote Registry enabled
    6. RPC enabled
    7. Flushed the DNS
    8. ERA has been configured to Log On with the Domain Admin credentials
    9. I am able to access \\machinename\c$ (from the server)
    10. I am able to ping both ways from client to server and also server to client
    11. All shared drives IPC$ and ADMIN$ is available and accessible

    After doing all the above, we are still unable to do a Push Install which also does not allow us to get a Push Installation Diagnostic


    Can somebody help me out. I need to solve this issue ASAP. Thank you.
     
  2. tony_m

    tony_m Eset Staff Account

    Joined:
    Nov 22, 2010
    Posts:
    239
    Hello,

    Please provide the following information:

    What OS are you running on clients/server?
    What version of ERA are you running?
    Any previous antivirus installed on clients? If it was removed it, how did you remove it?
    What error codes are you getting when attempting to push installation/running the Diagnostics?

    Let us know. Thank you.
     
  3. rubent80

    rubent80 Registered Member

    Joined:
    Apr 22, 2010
    Posts:
    16
    ERA is installed on Windows 7 Ultimate, clients are on Vista and Windows 7. Currently machines are running on Kaspersky:
    Network Agent v8.0.2134
    KAV for Windows Server MP4 v6.0.4.1424
    KAV for Windows Workstation MP4 v6.0.4.1424

    We are trying to uninstall remotely via ERA (by running a script)
    The error that i get is
    Registering ESET Installer as a Service: Result Code: 5 (Access is denied.)
     
  4. tony_m

    tony_m Eset Staff Account

    Joined:
    Nov 22, 2010
    Posts:
    239
    Thank you, please try this.

    Hope it helps.
     
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