eset problem

I purchased eset a few days ago and after install it worked fine until it initiated a scan or I manually started a scan. as soon as a scan starts I get a BSOD and have to do a SYS. restore to remove eset. Anyone else have this problem? > Win 7 Ultimate 32<

 

http://www.eset.com/us/about/contact/

or directly via support (at) eset.com
or https://forum.eset.com/

prepare a log from Eset SysInspector (included to installation)

 

Ive recently upgraded from NOD32 ver5 to 7 pn two machines, one Win7 64 and one XP.

Not had the problem you have found.

 

thanks but I can't get a chance before I get BSOD's .

 

Good Morning! Been using Eset S.S.7...never experienced a problem...with Eset...rock solid engineering. Sincerely...Securon

 

this is the only security program that has given me problems like this ever

 

more info? system specs, what is the bsod error? what are the events in the event viewer under administrative from right when it happened? all these things could explain more of whats going on. i personally have used and installed eset between my family and clients on a ridiculous amount of pc's and i very rarely see issues. not saying there never was any just it is very very rare.

 

Isn't there a program called what crashed or something like that for exactly this sort of thing.

 

its whocrashed.

http://www.resplendence.com/whocrashed

 

this helped me a lot and i suggest to uninstall it via eset uninstaller again and re-install to see if that helps

 

I will install it again and see what happens. Thanks for all the suggestions.

 

From the ESET KB:
http://kb.eset.com/esetkb/index?page=content&id=SOLN2911&locale=en_US

 

if you want to read the blue screens:

* get bluescreenview from http://www.nirsoft.net/utils/blue_screen_view.html
(unpack and put into C:\Windows\Minidump )

* start windows in safe mode (press F8 or F5 while booting)
see also http://www.pchell.com/support/safemode.shtml

* start with out any driver or network

* explorer open -> C:\Windows\Minidump

* start BlueScreenView.exe

* click top panel the crash, right mouse button and copy&paste info here
* click bottom panel the red marked files (multiple lines possible), right mouse button and copy&paste info here

if it is a eset file contact support

 

Thanks everyone for the help but Nod antivirus just isn't worth all the hassle. to many other good ones available that don't give me any problems.

 

That's why i used eset online scanner. Their virus detection
are not much different from nod32 or esetsmart at all.
Since they've the same virus database engine.
With eset online scanner i can avoid false positive and bsod perfectly!!
Also I can use eset online scanner with other real time antivirus without conflict.

Because I can choose what to delete and what to keep.
If running Eset realtime antivirus it will auto quarantine
or auto delete my system files. That's why I avoid this happening.

 

But the ESET online scanner will not protect your system, you would need to get infected first and use it to clean the infection out. But if you used NOD32 or ESS you wouldn't get infected in the first place as the threat would be prevented to do it's thing.

Auto delete your system files? Never heard of such case with ESET software when did that happen?

Yes of course it will quarantine an item if needed, but you can make restores afterwards in the case of an FP.

Interesting, So there's no chance that the "other" real time AV's will auto delete your system files or quarantine infected items? I thought you said that you were trying to "avoid" that from happening wich is why you didn't use ESET or other AV's in real-time.......

 

eset does not auto quarantine anything for me. it gives me the option of what to do.

 

See: Troubleshooting Blue Screen BSoD Problems.

 

Eset is not worth all the effort to try and make it work when there as good or better alternatives available that work without all the problems

 

I totaly agree with your post.

 

How true - whether it be Eset or any other product.

 

Unfortunately, the issue was not troubleshooted further so it's just a speculation that ESET was the culrpit. It might have been other software's bug which manifested only when installed in conjuction with ESET, we've already come across such cases.

 

Such as?

 

This I guess: https://forum.eset.com/topic/1575-bsod-on-scan-start/

 

totally disagree BigC. I have installed this program a thousand times and no issues like you have. Honestly you need to look at your current PC setup. To say it is a Eset issue and that you are not willing to admit that it may be other factors is, well, just wrong.

Anyway, you like me have tried a lot of products and you, like me, have not really stuck to any of them. But the garbage they leave behind does clog the toilet at some point my friend.