ESET Outlook Plugin problems after uninstall

Discussion in 'ESET Smart Security' started by Stu666, May 14, 2010.

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  1. Stu666

    Stu666 Registered Member

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    After uninstalling ESS 4 on Windows 7 32-bit, the following appears whenever I open Outlook 2007:

    The Add-in 'ESET Outlook Plugin' (C:\PROGRA~1\ESET\ESETSM~1\EPLGOU~3.DLL) cannot be loaded and has been disabled by Outlook. Please contact the Add-in manufacturer for an update. If no update is available, please uninstall the Add-in.

    Deleting extend.dat makes no difference.

    Any ideas?
     
  2. Rmuffler

    Rmuffler Former Eset Moderator

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    Hello Stu666,

    If Outlook is used by multiple profiles, an extend.dat file exists for each profile. Each extend.dat file must be deleted.

    Thank you,
    Richard
     
  3. Stu666

    Stu666 Registered Member

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    Only one profile exists.
     
  4. Rmuffler

    Rmuffler Former Eset Moderator

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  5. xxJackxx

    xxJackxx Registered Member

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    I've had this problem. Repeatedly. Open regedit and search for EPLGOU~3.DLL and delete it when you find it. Reboot.
     
  6. Stu666

    Stu666 Registered Member

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    Richard, I have already tried that, but it makes no difference.

    Jack, there is no reference to EPLGOU~3.DLL in the registry. I even tried doing a wildcard search for eplgou* but nothing.
     
  7. Cudni

    Cudni Global Moderator

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  8. Stu666

    Stu666 Registered Member

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    Yes that's definitely the tool I ran in safe mode, and it ran successfully. I also checked my Outlook Trust settings, and there is no ESET plugin listed there.

    I now have this problem on a second machine, this time Windows 7 64-bit. Same scenario, ESS 4 uninstalled, now get an error message on opening Outlook 2007. I have yet to run the manual removal tool on this machine, and EPLGOU~3.DLL is not found in the registry, unless I'm searching wrong.
     
  9. Cudni

    Cudni Global Moderator

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    just run the tool and let it sort it out
     
  10. Stu666

    Stu666 Registered Member

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    Read my original post, manual tool already run, made no difference.
     
  11. Cudni

    Cudni Global Moderator

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  12. Stu666

    Stu666 Registered Member

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    Cudni I re-read that post and noticed the OP had success with Exchange Client Extensions. I could not find this anywhere, but just looked again and it's in a dropdown box right at the bottom of the Add-ins page. Anyway I unchecked ESET in there and now the problem has gone away. Thanks! :thumb:

    For anybody else that has this problem:

    plugin.jpg
     
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