ESET Outlook Plugin problems after uninstall

After uninstalling ESS 4 on Windows 7 32-bit, the following appears whenever I open Outlook 2007:

The Add-in 'ESET Outlook Plugin' (C:\PROGRA~1\ESET\ESETSM~1\EPLGOU~3.DLL) cannot be loaded and has been disabled by Outlook. Please contact the Add-in manufacturer for an update. If no update is available, please uninstall the Add-in.

Deleting extend.dat makes no difference.

Any ideas?

 

Hello Stu666,

If Outlook is used by multiple profiles, an extend.dat file exists for each profile. Each extend.dat file must be deleted.

Thank you,
Richard

 

Only one profile exists.

 

Have you tried running our manual uninstall procedure and tool:
http://kb.eset.com/esetkb/index?page=content&id=SOLN2289

Thank you,
Richard

 

I've had this problem. Repeatedly. Open regedit and search for EPLGOU~3.DLL and delete it when you find it. Reboot.

 

Richard, I have already tried that, but it makes no difference.

Jack, there is no reference to EPLGOU~3.DLL in the registry. I even tried doing a wildcard search for eplgou* but nothing.

 

when you tried the manual removal tool did you see something similar as on link below?
https://www.wilderssecurity.com/showpost.php?p=1672846&postcount=12

 

Yes that's definitely the tool I ran in safe mode, and it ran successfully. I also checked my Outlook Trust settings, and there is no ESET plugin listed there.

I now have this problem on a second machine, this time Windows 7 64-bit. Same scenario, ESS 4 uninstalled, now get an error message on opening Outlook 2007. I have yet to run the manual removal tool on this machine, and EPLGOU~3.DLL is not found in the registry, unless I'm searching wrong.

 

just run the tool and let it sort it out

 

Read my original post, manual tool already run, made no difference.

 

if by original post you mean the first post, which usually means to me , you make no mention of using any tool. You were not clear until now that it did not work on 1 machine but how about the 2nd one you mentioned. In any case, few more suggestions
https://www.wilderssecurity.com/showthread.php?p=1672846#post1672846

 

Cudni I re-read that post and noticed the OP had success with Exchange Client Extensions. I could not find this anywhere, but just looked again and it's in a dropdown box right at the bottom of the Add-ins page. Anyway I unchecked ESET in there and now the problem has gone away. Thanks!

For anybody else that has this problem: