ESET NOD32 Antivirus BUSINESS EDITION - Virus Scanner Initalization Failed

Discussion in 'ESET Server & Remote Administrator' started by Ging W, Jul 17, 2012.

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  1. Ging W

    Ging W Registered Member

    Joined:
    Jul 17, 2012
    Posts:
    3
    Location:
    Canada
    Issue

    ESET Remote Administrator Console showing that one of the client machines Antivirus protection is disabled.

    Steps taken to resolve issue:

    1. Ran ESET uninstaller tool in Safe Mode
    2. Cleaned the registry of any instance of ESET
    3. Deleted any ESET files
    4. Reinstalled ESET through a push install from the Remote Administrator Console

    The installation completed successfully without any issues on the client machine. The next day the machine comes back with an error message of Antivirus protection is disabled.

    Please help.

    Thanks.


    Client Machine Info
    Windows 7 Ultimate 6.1.7601 Service Pack 1 x64 Edition

    ESET Error Log
    Product Name ESET NOD32 Antivirus BUSINESS EDITION
    Product Version 4.2.71
    Policy Name Default Primary Clients Policy
    Last Connected 2012-07-16 16:19:54
    Protection Status Text Antivirus protection is disabled
    Virus Signature DB 7302 (20120716)
    Last Threat Alert
    Last Firewall Alert
    Last Event Warning Virus scanner initialization failed. Antivirus protection will not function properly.
    Last Files Scanned
    Last Files Infected
    Last Files Cleaned
    Last Scan Date
    Restart Request
    Restart Request Date
    Product Last Started 2012-07-14 11:59:04
    Product Install Date 2012-07-14 11:33:36
    Roaming User
    New Client Yes
    OS Name Windows 7 Ultimate 6.1.7601 Service Pack 1 x64 Edition
    OS Platform Microsoft Windows
    HW Platform 64-bit
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    Most likely the engine got corrupted for some reason (e.g. due to a disk error or the system improperly shut down). Please scan the disk for errors first. If you install ESET locally and restart the computer several times, does the error occur?
     
  3. Ging W

    Ging W Registered Member

    Joined:
    Jul 17, 2012
    Posts:
    3
    Location:
    Canada
    Thanks for the reply.

    The issue still persists after performing a scan disk on the computer and a fresh push install of ESET from the ESET Remote Administrator Console.

    The workstation was problem free for 2 days and then it gets the same error message of Antivirus protection is disabled.

    Any additional thoughts?

    Thank you
     
  4. Ging W

    Ging W Registered Member

    Joined:
    Jul 17, 2012
    Posts:
    3
    Location:
    Canada
    Sorry, one more error message on the ESET Remote Administrator Console for this workstation:

    Plugin: Update Module
    Event: Error allocating memory


    Product Name ESET NOD32 Antivirus BUSINESS EDITION
    Product Version 4.2.71
    Policy Name Default Primary Clients Policy
    Last Connected 2012-07-25 14:16:03
    Protection Status Text Antivirus protection is disabled
    Virus Signature DB 7327 (20120725)
    Last Threat Alert
    Last Firewall Alert
    Last Event Warning Error allocating memory.
     
  5. P_R_

    P_R_ Eset Staff Account

    Joined:
    Jul 25, 2012
    Posts:
    62
    Location:
    Slovakia
    Hello Ging W,

    At first I would try another installation after uninstallation by ESETUninstaller in a safe mode.

    In case it wouldn't help please submit a ticket to your local ESET Support with SysInspector log enclosed.

    In case of "Virus scanner initialization failed" please provide them with processmonitor log capturing events in the system during the issue occurrence. (In your case you would need log from the boottime)

    In case of "Error allocating memory" they could provide you with special dll, which is allocating memory in a different way.

    Thank you.
     
  6. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    How much RAM is installed on the computer where "Error allocating memory" is reported? As for the error "Virus Scanner Initalization Failed", we'll need a Process Monitor log from a boot so I'd suggest contacting Customer care to troubleshoot it further.
     
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