"ESET...needed to close" error

Discussion in 'ESET NOD32 Antivirus' started by coyote2, Sep 20, 2010.

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  1. coyote2

    coyote2 Registered Member

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    I frequently get this error message during startup, and later:
    "ESET Service encountered a problem and needed to close. Please tell Microsoft about this problem."

    NOD32 seems to still be running (it does do another Startup Scan).

    Problem not resolved by Uninstalling NOD32 (per http://kb.eset.com/esetkb/index?page=content&id=SOLN2116, and using Revo Uninstaller) and upgrading to the new v4.2.64.12.

    Also running:
    XP Pro sp3
    Comodo Free Firewall 4.1.150349.920
    Spyware Doctor 8.0.0.605 (*not* with Antivirus)
    Ad Aware Free 8.3.3
    Spybot 1.6.2.46
     
  2. toxinon12345

    toxinon12345 Registered Member

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  3. Marcos

    Marcos Eset Staff Account

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    Please disable self-defense, restart the computer, download Process Dump and reproduce the crash. When done, do not close the error message and run "procdump -ma ekrn.exe" to create a process dump. Compress the dump, upload it somewhere and supply me with the link.
    If you have files in quarantine, remove them just in case.
     
  4. FanJ

    FanJ Updates Team

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    Hi coyote2,

    I was wondering whether you are using the resident part of Spybot S&D called TeaTimer.

    Anyway, please follow the advice from Marcos !
     
  5. coyote2

    coyote2 Registered Member

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    thank you Marcos, I will try this.
    (But what is "self-defense" that I start by disabling?)
     
  6. coyote2

    coyote2 Registered Member

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    yes, I have been using (Spybot S&D's) TeaTimer with NOD32 for years.
     
  7. coyote2

    coyote2 Registered Member

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    I've PM'ed a URL to the file to Marcos. Does ekrn.dmp contain license or other private info; if not may I post the file's URL here?

    Oh, and I have not disabled "self-defense", because I don't know what that is (my Eset product is NOD32).

    Thank you everyone!!!
    coyote
     
  8. Thankful

    Thankful Savings Monitor

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    A pic of "Enable Self-defense" in the advanced tree setup:
     

    Attached Files:

  9. coyote2

    coyote2 Registered Member

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    thank you very much, Thankful!!

    Now when the (intermittent) error message recurs, I'll run another procdump. Is the dump file safe to post here, or does it contain private info?

    Thanks again all!
    coyote
     
  10. Thankful

    Thankful Savings Monitor

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    Send it to Marcos or the address Marcos recommends.
     
  11. Marcos

    Marcos Eset Staff Account

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    The crash is caused by PCTLsp.dll, a part of PC Tools Content Filter software. Please uninstall it.
     
  12. coyote2

    coyote2 Registered Member

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    Thank you *very* much, Marcos!!

    I'll explore (and then post) whether I can run PC Tools's "Spyware Doctor" without that dll
     
  13. coyote2

    coyote2 Registered Member

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    Disabling Spyware Doctor's "Intelliguard" didn't help, but when I uninstalled Spyware Doctor, NOD32 stopped crashing.

    Any suggestions on how to make these two programs compatible?

    (PC Tools support had no answer for me.)
     
  14. Marcos

    Marcos Eset Staff Account

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    There's a bug in the other software driver so we'll not be able to fix it. Maybe you could suggest their support to get in touch with us and we'll most likely be able to provide them with more information as to what part of the code causes the crashes.
     
  15. coyote2

    coyote2 Registered Member

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    Thank you very much, I have passed on your kind offer.

    NOD32 (Antivirus) and Spyware Doctor (Antispyware) are both top-rated products, I'd sure love to keep using both!
     
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