ESET Mobile Antivirus, The question on the basis of signatures of the product

Discussion in 'Other ESET Home Products' started by apq, Nov 22, 2009.

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  1. apq

    apq Registered Member

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    First I apologize for my English, I Russian-speaking users.
    Secondly want to ask a vexing question for developers ESET Mobile Antivirus, why in the base product does not add new records signatures? Why the database is not updated? Is not there new Trojans?
    PS: had to apply here, since the Russian Forum ESET answer can not.
     
  2. apq

    apq Registered Member

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    why my question is ignored? answer please
     
  3. Hanzo_

    Hanzo_ Registered Member

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    Hello again.

    Is it possible to answer apq's question and answer mine, thom this thread?
     
  4. apq

    apq Registered Member

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    Hanzo
    it seems our questions are simply ignored by the representatives of ESET, because they have nothing to answer
     
  5. apq

    apq Registered Member

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    interesting that pays for a person buys a license for ESET Mobile Antivirus? just a tool without which the database update does not cost anything at all? I am outraged ...
     
  6. Brambb

    Brambb Registered Member

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    From the FAQ:

    How is ESET Mobile Antivirus updated?

    ESET Mobile Antivirus downloads updates over the Internet. It can be updated automatically or manually by selecting Menu → Update from the main ESET Mobile Antivirus window. By default, ESET Mobile Antivirus checks for updates weekly and downloads them if available. Automatic updates can be scheduled at one-day, three-day, weekly, bi-weekly or monthly intervals. Automatic updates can also be disabled.
     
  7. apq

    apq Registered Member

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    Are you kidding? I know perfectly well how to update. the problem is that updates base never has. and new Trojans are constantly appearing. themselves try to update a database and you will be unpleasantly surprised that there is never any updates.
     
  8. apq

    apq Registered Member

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    question remains open, why not update signature database?
     
  9. Brambb

    Brambb Registered Member

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  10. apq

    apq Registered Member

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    samples sent for almost two months ago, in the antivirus database updates for the PC they have long since been added. but the base antivirus for PDAs since then has not refreshed once.
    again, question for ESET:
    1. Why your company selling product, that coming almost without any support?
    2. Why Trojans received by your company two months ago, weren't added to the virus database of ESET antivirus for PDA?
     
    Last edited: Nov 23, 2009
  11. Hanzo_

    Hanzo_ Registered Member

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    Please read previous thread before answering.
     
  12. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    ESET Mobile Antivirus's threat signature database is updated on an as-needed basis. The number of malicious programs targeting Microsoft Windows Mobile is much lower than that for Microsoft Windows desktop and server operating systems, which is why it is not updated as frequently as those other products.

    Regards,

    Aryeh Goretsky
     
  13. apq

    apq Registered Member

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    thanks for the answer, but you probably have read attentively the question?
    I repeat once more. I passed two months ago in ESET samples of Trojans for PDAs. Trojans were added to the antivirus database updates for the PC almost immediately, but over two months, ESET is not added them to the base of a mobile product and not released an update databases for ESET Mobile Antivirus. Why?
     
  14. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    If you can send me the address, date and time stamps and subjects the messages were sent with through the forum's private messaging subsystem I will check with the virus lab on the status of your submissions.

    Regards,

    Aryeh Goretsky
     
  15. apq

    apq Registered Member

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    contact Алексей, the administrator Russian Technical Forum ESET. samples with the Trojans were handed over to him, but the database update, he was never able to get from you. after a long correspondence with him, I decided to raise the issue here
     
  16. apq

    apq Registered Member

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    agoretsky,
    so I ask in the near future to answer in this topic
     
  17. apq

    apq Registered Member

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    agoretsky,
    you know why the Trojans sent two months ago still not in the database ESET Mobile Antivirus? Let me remind you that the answer we are interested.
     
  18. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    My best guess is that they were not submitted correctly to ESET. If you can follow the instructions in this knowledgebase article explaining how to submit threats to ESET's virus lab, the malware should then be analyzed and added.

    Regards,

    Aryeh Goretsky

     
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