Eset Mail Security flagging many good emails

Discussion in 'Other ESET Business Products' started by WinSvrAdm, Jan 23, 2013.

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  1. WinSvrAdm

    WinSvrAdm Registered Member

    Jan 23, 2013
    How do I change the settings in Eset Mail Security on an Exchange 2010 server so it doesn't flag legitimate emails as spam?

    A small business just hired my company to do their IT management. One of the owners had installed Eset Mail Security on their Exchange server and ever since then most of the messages being flagged as Junk are actually legitimate.

    I've never worked with this product before and looking through it hasn't given me any obvious clues as to how to make Eset less sensitive so the legitimate emails get through to the customer's Inbox instead of winding up in their Junk Email folder.

  2. DrewD

    DrewD Eset Staff Account

    Feb 19, 2010
    Here is an option that you have for configuring whitelisting of email addresses and domains for ESET Mail Security, for Microsoft Exchange Server:

    Further options for blacklisting/whitelisting are offered by files approvedsenders and blockedsenders, which can be
    found under C:\Documents and Settings\All Users\Application Data\ESET\ESET Mail Security\ServerAntispam in Windows
    Server 2000 and 2003, and for Windows Server 2008 under C:\ProgramData\ESET\ESET Mail Security\ServerAntispam.
    You can add sender addresses or domains to these lists, while the approvedsenders file represents the list of allowed
    addresses/domains, the blockedsenders file represents the list of blocked addresses/domains.

    * After editing the ApprovedSenders file, it is crucial to restart the ESET Mail Security antispam engine in order for the program to pick-up

    changes. There are a few ways how to restart the antispam
    engine. You may leave the antispam engine to restart at the next occasion (e.g. when signature database is
    updated), or, if necessary, you can restart it yourself by going into the advanced menu tree (F5) Server protection >
    Antispam protection > Antispam engine and clicking on the Reload of antispam engine parameters link.
    Alternatively you can restart the antispam engine by disabling and re-enabling the antispam protection from the
    ESET Mail Security main window, by going to Setup > Antispam protection and then clicking on Temporarily
    disable antispam protection on the bottom part of the window and clicking on Enable antispam protection

    After this, the antispam engine will use your new configuration.

    If you require further assistance, please contact ESET Support directly, and submit the following information:

    We would also like you to export the ESET Mail Security Antispam log entry for the email address that you are not receiving.

    How do I access log files and submit them for analysis? (4.x)

    ESET Business Support:
  3. clyde123

    clyde123 Registered Member

    Apr 11, 2008
    Is there a limit to the number of entries in either of these lists ?
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