ESET MAIL SECURITY 4 Anti Spam engine update

Discussion in 'ESET NOD32 Antivirus' started by jackfla5h, Jul 12, 2010.

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  1. jackfla5h

    jackfla5h Registered Member

    Joined:
    Feb 16, 2010
    Posts:
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    Sorry if this is in the wrong forum, couldnt see one for the exchange product.

    We keep getting the following error-

    Column Name Value
    Event Id Event 69535
    Client Name exchange02
    Computer Name exchange02
    MAC Address 001f19e798fa
    Primary Server esetmangr01
    Date Received 2010-07-11 15:30:23
    Date Occurred 2010-07-11 15:23:46
    Level Critical Warning
    Plugin [0x01004100]
    Event An error occurred while downloading antispam engine data files (10016).
    User


    Our antivirus updates work fine. Anyone any ideas how to trouble shoot this?

    Thank you
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    Could you please export your settings to an xml file, upload it somewhere and PM me the link to it?
     
  3. jackfla5h

    jackfla5h Registered Member

    Joined:
    Feb 16, 2010
    Posts:
    10

    Thanks for replying. You have PM
     
  4. jackfla5h

    jackfla5h Registered Member

    Joined:
    Feb 16, 2010
    Posts:
    10
    Got this working now.

    Our mail server connects to the internet through a ISA proxy server.

    I had these proxy settings in the "update" advanced settings in the setup tree.

    I removed the settings there and set the proxy up in the Miscellaneous -Proxy Server settings. I also disabled the firewall client on the server.

    All working now
     
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