ESET GUI has stopped working - Win 7 64-bit

Discussion in 'ESET NOD32 Antivirus' started by partymonkey, Jan 12, 2010.

Thread Status:
Not open for further replies.
  1. partymonkey

    partymonkey Registered Member

    Joined:
    Nov 9, 2007
    Posts:
    6
    I periodically get a window which indicates that "ESET GUI has stopped working. Click to find solution online and restart, or click to restart." I cannot find any pattern as to when this happens. As a matter of fact, in this most recent case, I was away from the computer for about an hour, and when I came back it had that error.

    I am running Windows 7 Professional 64-bit. No other security/malware/firewall software is installed. I am running NOD 32 Antivirus v4.0.474.0, and the Windows firewall. Windows Defender is turned off.

    Any ideas on how to troubleshoot this or what may be causing it?
     
  2. Rmuffler

    Rmuffler Former Eset Moderator

    Joined:
    Jun 26, 2008
    Posts:
    995
    Location:
    San Diego, CA USA
    Hello partymonkey,

    When you receive the error, is the ESET icon still in the system tray area?

    Thank you,
    Richard
     
  3. partymonkey

    partymonkey Registered Member

    Joined:
    Nov 9, 2007
    Posts:
    6
    Richard,
    The icon is still there, but when I select "Close and restart", I see two icons on the system tray area. Now, when I hover over one of them, it goes away.
    Thanks.
     
  4. kruz

    kruz Registered Member

    Joined:
    Nov 15, 2006
    Posts:
    18
    Same problem here,

    I am running windows 7 profesional 64 bits and eset nod32 av 4.0.474, instalation was succefull but the icon on system tray never appears, so I tried to open the interface from programs -> eset -> eset nod32 antivirus but the same error shows up.

    Thanks.
     
  5. Rmuffler

    Rmuffler Former Eset Moderator

    Joined:
    Jun 26, 2008
    Posts:
    995
    Location:
    San Diego, CA USA
  6. partymonkey

    partymonkey Registered Member

    Joined:
    Nov 9, 2007
    Posts:
    6
    Thank you, I initiated a support case.
     
  7. rimvydukas

    rimvydukas Registered Member

    Joined:
    Feb 21, 2008
    Posts:
    4
    Hi,

    Is there a solution for this problem? I have Win 7 64 bit Ultimate, last build of ESET Smart Security and I have the same error:/
     
  8. pinjoa

    pinjoa Registered Member

    Joined:
    Jan 10, 2008
    Posts:
    74
    Location:
    Braga, Portugal
    hi,
    Win7 hides all tray icons, and put them under a special tray icon...
     
  9. rimvydukas

    rimvydukas Registered Member

    Joined:
    Feb 21, 2008
    Posts:
    4
    So what? I have a exact the same problem:

    I periodically get a window which indicates that "ESET GUI has stopped working. Click to find solution online and restart, or click to restart."

    Its not a problem that I can't see eset icon.
     
  10. Rmuffler

    Rmuffler Former Eset Moderator

    Joined:
    Jun 26, 2008
    Posts:
    995
    Location:
    San Diego, CA USA
    Hello rimvydukas.

    Please contact our support engineers using the information above. They will need to take a closer look at your machine to determine the issue.

    Thank you,
    Richard
     
Thread Status:
Not open for further replies.