ESET blocks Vaio Update

Hello,

Ever since I bought ESET Smart Security, I have been unable to use Sony Vaio Update for my laptop (there's a Toolbar Icon for Vaio Update and when you click on it Internet Explorer opens and transfers you to the Vaio Update Webpage where you can either manually or automatically download updated software)...
The whole window freezes and after several efforts I manage to shut it down... I tried to uncheck the Vaio Update box in Eset's Advanced Setupe/Web browsers so that it won't filter the Update's content but there was no difference.
Finally, the only way to use the update is to de-activate Eset completely!

At the same time, using Eset's advanced heuristics freezes my computer when I am doing complicated tasks such us file transfers...

Eset does not seem to co-operate if you get to do something more complex than simple web browsing - am I wrong? Why should I use a highly expensive anti virus software when it literally does not protect me in highly risked usage of my computer?

Any reply would me appreciated,

thank you in advance,
H.

 

It should protect you just fine, do you have interactive firewall enabled or default, because if you have the interactive one enabled you may need to make some custom rules, to allow your update, also any slowdowns or freezing it may be conflicting with other software your running.

 

thank you but interactive firewall is not enabled...

 

Maybe just a bug then, i have no clue ;/

 

Hello,

Have you tried excluding the SONY VAIO Update application's directory from being scanned? If so, did that make any difference?

Regards,

Aryeh Goretsky