this is the latest reply to an on going ticket on this issue: Update for Case # - "2.7 to 3.x upgrade" An ESET Customer Care Representative has updated this case with the following information: Hello, Sorry for our delays in response. There seems to be a number of issues like this being reported. At this time we recommend uninstalling all of the new versions and re-install the older versions. Here is our business downloads link. Please download the Remote Administrator Console, Server (Version 1.0.15), and 2.7.39 LAN update mirror from there. http://www.eset.com/download/business.php Please let us know if this resolves the issue. Thank you, and again sorry for our delays. ESET Technical Support just to be clear - I respect a vendor taht admit and go fix the problem rather then kicking me away without a solution!!!