Errors in Event Viewer Log

Discussion in 'Acronis True Image Product Line' started by ken6980, Oct 28, 2007.

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  1. ken6980

    ken6980 Registered Member

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    Maybe someone can help with this problem. First, I'm running Acronis True Image Home version 11.0 (build 8,027) which I just purchased. My operating system is Windows Vista 64-bit Ultimate edition. Computer is a Voodoo Omen liquid cooled. After I installed True Image the following errors started appearing in the Windows Event Log after every re-boot:

    1) Source: BitLocker Driver. "Encrypted volume check: Volume information on J: cannot be read." This error appears four times in the Log Viewer for volumes G, H, I and J. I am not using encryption (bitlocker) and these volumes are for a card reader (not a hard drive).

    2) Source: Volmgr. "The system failed to flush data to the transaction log. Corruption may occur." - This error appears twice after each boot.

    3) Source: VolSnap. "The shadow copies of volume M: were aborted during detection because a critical control file could not be opened." - This occurs on various drives.

    If I uninstall True Image, the errors in the Log outlined above will not appear (and they never appeared before I installed True Image). Then when I re-install True Image, the errors appear again. Should I be concerned about the Errors or Warnings caused by True Image? Other than the above error messages, everything seems to be working with True Image. I am just concerned about these messages.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
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    Hello ken6980,

    Thank you for choosing Acronis Disk Backup software

    Could you please make a screen shots of these error messages in the event log? Then submit a request for technical support. Attach all the collected screen shots and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.

    --
    Michael Levchenko
     
  3. Propup

    Propup Registered Member

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    Jun 7, 2007
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    I just installed trial version of TI11 .... same thing.
    I guess I'll start searching forum now... is this thread still alive? Was there ever a solution?
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
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    Hello Propup,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for delayed response.

    Please follow Michael's instructions in the previous post, and submit a request for technical support. Attach all the collected screenshots and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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