Error while creating a task script

I did a WINDOWS UPDATE and installed the new Internet Explorer 7 (IE 7). It messed up my machine, and I didn't have any RESTORE POINTS, so I tried to RESTORE an Acronis Image backup from the previous day. Trying to restore image from G: drive (USB) to my C: drive.

I got an error "E006403EE - Error while creating a task script. Cannot create the task script, a possible reason might be bad sectors on your hard disk or your hard disk is write-protected."

So I did a CHECK DISK on my hard disk (C: drive), and tried it again.

Same error message.

Then I tried doing the Acronis image restore using the Acronis "bootable media" from a CD (so I didn't have to load Windows first). That restore appears to have WORKED!

A few questions:
1. In the error message, was it referring to my C: drive or the backup image on my G: drive?
2. Any ideas what the problem was?
3. Why did it work with the "bootable media"?

Thanks,
Mike Levy

 

Hello Mike Levy,

Thank you for choosing Acronis Disk Backup Software.

We are sorry for the delayed response.

Could you please clarify what is the exact name and build of the product that you use? You can find this information in the Help -> About dialog.

Please make sure you use the latest build of appropriate version of Acronis True Image. To get access to updates you should first register your software.

Please make sure you are able to create any file in X:\Documents and Settings\All Users\Application Data\Acronis\TrueImage\Scripts , where X is the system partition letter.

Please also create Acronis Report and Windows System Information as it is described in Acronis Help Post. Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Aleksandr Isakov

 

I'm using: Acronis True Image Home® version 9.0 (build 3,677)

I'm using: Windows XP Professional

I am able to create a file in the Scripts directory.

I created all the REPORTS you requested, and filed another SUPPORT REQUEST with Acronis.