Error when running scheduled backups (0x4000A)

I have recently purchased ATI home edition. I have set it up to make an incremental backup of all my drives to a network drive that I connect to through my wireless network.

I have scheduled the runs to be performed at 6 am, but usually I dont boot the computer before 7 og 8. When the computer is booted ATI attempts to make the backup. However, the scheduled runs seems to fail with a "Error creating the file" (0x4000A). If I start the backup manually it always works fine.

I have tried to submit a report to Acronis customer service some weeks ago but have received no answer.

Does anybody have an idea of what the problem could be?

 

Hello thides,

Thank you for using Acronis True Image

What exact version do you use? What is the build number? Also please let me know the case number.

Thank you.

--

Oleg Lee

 

I use Acronis True Image Home 2009 (build 9709)

A similar problem has been described in this thread https://www.wilderssecurity.com/showthread.php?t=232130 where I have also made some comments and screenshots.