error reporting

Discussion in 'Acronis True Image Product Line' started by compsoldier, Sep 2, 2004.

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  1. compsoldier

    compsoldier Registered Member

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    Ms
    My last thread stated I couldn't back up to dvd's. Well now everytime I try to burn to a dvd (and maybe other types of media) I get an error report that says that true image has encountered a problem and must shut down. Asks me if I want to send error report to microsoft. HELP!!!!!
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello --

    Please contact our main Support - support@acronis.com.

    Please provide them with the follwong information in your message (along with the description of the problem)

    In case you have Win9x/ME :

    Please start DrWatson on your computer. To do this choose Run from Start menu, type "drwatson" in the dialog box and press Enter.
    Upon the crash choose open in the crash message box and choose Save from file menu. Pick up the saved file from \Windows\Drwatson directory and send it to our Support Team.

    In case you have Win2k/XP/2k3 :

    Could you please do the following:

    1. Press the Start button, choose Run, type "drwtsn32" and press Enter.
    2. In the dialog that appears check the Log File and Crash Dump paths, then press the OK button.
    3. Run Acronis True Image again.
    4. Pick up the user.dmp and drwtsn32.log files in the directory specified at step 2 and send them to our Support Team.

    Thank you.
     
  3. compsoldier

    compsoldier Registered Member

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    Sep 2, 2004
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    Ms
    Hello, this morning I was going to uninstall and reinstall the program because it appeared to be "locked up". To give it one more chance I decided to try it again. It worked perfectly. I was mystified. I don't know what happened the other day, but apparently that's in the past. I was able to write a full image to the external drive. I also made a full image and rescue disk on dvds'. I don't know what kind of glitch it had, but I'm very happy now. Thank you for showing concern. Compsoldier
     
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