Error opening the file

Discussion in 'Acronis True Image Product Line' started by penningt, Feb 1, 2007.

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  1. penningt

    penningt Registered Member

    Joined:
    Dec 6, 2006
    Posts:
    7
    Hi,

    TI10 Win XP

    Every time I take a back up of my second internal disk I get a warning in the log "Error opening the file. (0x40007 )| Tag=0xF35F747B3B21FAC3".

    I do not get any errors or warings when I back up my C:\ drive.

    I have performed disk diagnostics on both disks and there are no problems reported.

    The backup gets created ok and seems to recover ok too but I really want to understand the what is causing the error.

    What does the Tag value represent - a file? a bad sector? What file can't it open?

    Any ideas would be very much appreciated.

    Thanks,

    Tim
     
  2. jmk94903

    jmk94903 Registered Member

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    Jul 10, 2004
    Posts:
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    Location:
    San Rafael, CA
    What diagnostics have you performed? Have you specifically checked for bad sectors? How?
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello penningt,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    This error is related to the password set for network share access. You can safely ignore this error message since it doesn't affect the backup creation process in any way.

    Thank you.
    --
    Marat Setdikov
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello penningt,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    Please ignore my previous post, it was made by mistake.

    Please collect some information to let us investigate the issue thoroughly:

    Please clarify where are you saving backup to.

    Please also collect the logs of operations with warnings:
    - run the program;
    - select Show log on the toolbar or from the Tools menu;
    - select the log with warnings;
    - click "Save the log entry to file" (the diskette icon)

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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