Error occurred during communication with kernel

Discussion in 'NOD32 version 2 Forum' started by peterfarrow, Aug 15, 2007.

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  1. peterfarrow

    peterfarrow Registered Member

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    Many apologies if this thread covers old ground, I did a search first but got conflicting answers.
    I have had Nod32 since December last year without any problems, but since my service provider did something they called an "invisible tuning" whenever I try to open the contol centre i get the message "Error occurred during communication with NOD kernel service"
    This seems to co-incide with some sort of virus/malware from spyware-security.com which opens a pop up ever 10 minutes or so

    I run Windows XP with loads of free memory in the pc and firefox. Unfortunately my windows is a French language version and as French isn't my native tongue it is hard to follow detailed instructions

    From the gist of threads I have read, I assume that I should re-install NOD32 but would like concrete confirmation of this before I start messing about with stuff I don't really understand.
     
  2. Blackspear

    Blackspear Global Moderator

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    Hi there, welcome to Wilders.


    Yes, please reinstall a FRESH copy of NOD32.

    Let us know how you go...

    Cheers :D
     
  3. peterfarrow

    peterfarrow Registered Member

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    Many thanks for the prompt reply Blackspear

    I uninstalled and reinstalled and it now seems to be working on the second attempt as I hadn't erased the Program files/Eset folder the first time

    Is this likely to get rid of my spyware-security.com pop-up too?
     
  4. peterfarrow

    peterfarrow Registered Member

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    Apparentley not, three pop-ups in ten minutes, any ideas?
     
  5. Blackspear

    Blackspear Global Moderator

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    Yes, see HERE

    Cheers :D
     
  6. peterfarrow

    peterfarrow Registered Member

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    Thanks again Blackspear, although it all seems far too complicated for a middle aged luddite like myself.
    I've sent a log and a lookinmypc file to eset which I think was recommended in your link.
    Thanks again
     
  7. Blackspear

    Blackspear Global Moderator

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    You are welcome. It can look overwhelming, however like a large meal, you can only eat one bite at a time ;) :D

    Cheers :D
     
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