Error messages(underlying reasons for them)

Discussion in 'ESET Smart Security' started by tommy456, Dec 1, 2012.

Thread Status:
Not open for further replies.
  1. tommy456

    tommy456 Registered Member

    Joined:
    Jun 11, 2011
    Posts:
    137
    For no obvious reasons eset has given notification via the pop up messages and the logging in the GUI it relates to the antispam module
    09/09/2012 19:17:16 Spam filter Error processing antispam request. [C:1005]

    01/12/2012 20:36:42 Spam filter Error processing antispam request. [C:1005]
    01/12/2012 20:36:42 Spam filter Error processing antispam request. [C:1005]
    01/12/2012 20:36:42 Spam filter Error processing antispam request. [C:1005]
    01/12/2012 20:36:42 Spam filter Error processing antispam request. [C:1005]

    What could be the reason for these error messages ?Eset ss v5.2.9.1
     
  2. dwomack

    dwomack Eset Staff Account

    Joined:
    Mar 2, 2011
    Posts:
    588
    The issue may be an issue with the application data folder for ESET Smart Security. Here's one possible solution, given in a previous thread:

    1. Close your email client.
    2. Start > Run > cmd.exe
    3. Type in:

    del /Q "%APPDATA%\ESET\ESET Smart Security\Antispam\*.*"

    4. Open your email client again and see if the problem persists.

    If so, please check the following folder:

    XP:
    C:\Documents and Settings\%USERNAME%\Application Data\ESET\ESET Smart Security

    Vista/W7:
    C:\Users\%USERNAME%\AppData\Roaming\ESET\ESET Smart Security

    Please verify you have read/write access into this folder.
     
  3. tommy456

    tommy456 Registered Member

    Joined:
    Jun 11, 2011
    Posts:
    137
    When i run the command it says that the target cannot be found, on checking manually i can confirm that there is no file named Antispam in that location (win xp )
     
  4. Cudni

    Cudni Global Moderator

    Joined:
    May 24, 2009
    Posts:
    6,956
    Location:
    Somethingshire
  5. tommy456

    tommy456 Registered Member

    Joined:
    Jun 11, 2011
    Posts:
    137
    I certainly do, here's the output from the CMD prompt

     
  6. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
    Posts:
    4,032
    Location:
    California
    Hello,

    Does substituting %PROGRAMDATA% for %APPDATA% make any difference, i.e., issuing "DEL "%PROGRAMDATA%\ESET\ESET Smart Security\Antispam\*.*"" command?

    Regards,

    Aryeh Goretsky
     
  7. tommy456

    tommy456 Registered Member

    Joined:
    Jun 11, 2011
    Posts:
    137
    Doing that just gives same result.in the folder at the location, there are only 3 files all are .dat
    EkrnSmonBL.dat
    EkrnSmonWL.dat
    EkrnSmonEL.dat
     
Thread Status:
Not open for further replies.