Error Message

Tryed to upgrade from acronis 8 to 9 When I click on Acronis True image it opens. When I click on True image home . It says it can!t find the proer seial number you need to reinstall. When I try to reinstall it says invalid drive F:/ How can I fix this?

 

Looks to me like you did not uninstall TI 8 before installing TI9 and now you have both versions on your PC. There are many posts in this forum listing problems with that handling. The "can't find proper serial number" is among them.

I recognize that the FAQ (German FAQ at least) explains that it is not necessary to uninstall previous versions before you install TI 9 Home. That's definitely wrong and they should change it. Don't know about the English FAQ.

I recommed to do a manual uninstall of TI8 and TI9

For TI 8: https://www.wilderssecurity.com/showpost.php?p=376168&postcount=13
For TI9: https://www.wilderssecurity.com/showpost.php?p=773771&postcount=8

Good luck

 

Hello fishjon316,

Thank you for choosing Acronis Disk Backup Software.

Please accept our apologies for the delay with the response.

Please note that strating with the build 3567 of Acronis True Image 9.0 Home (3641 for German version) Acronis True Image is based on new engine and therefore it is better to uninstall any the previous version/build of Acronis True Image prior to the installation of these builds of Acronis True Image 9.0 Home.

If after the uninstallation process please open registry editor (Start->Run->regedit), find the following branches:

HKEY_LOCAL_MACHINE\Software\
HKEY_LOCAL_MACHINE\Software\Acronis\
HKEY_LOCAL_MACHINE\Software\Acronis\TrueImage

and set permissions for these branches as "Full Control" for SYSTEM account and your account. Then install the latest build (3677) of Acronis True Image 9.0 Home (3694 is the latest build for German version).

If that does not help then please do the following:

- Launch the product installation file;

- Right-click on the "Install Acronis True Image" button and select "Extract";

- Select the path for extracting the component and click "Save";

- Go to the Run prompt (Start -> Run) and issue the following command:

msiexec /i msi-name /l*v log-name

Where msi-name is the name of the file you extracted in steps 2-3 and log-name is the path and the name to the log file you want to save the output to;

- Collect the log file created during the installation.

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Aleksandr Isakov