Error message

Discussion in 'SpywareBlaster & Other Forum' started by drhlsmith, Sep 16, 2003.

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  1. drhlsmith

    drhlsmith Registered Member

    Joined:
    Sep 16, 2003
    Posts:
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    When I try to update files, I get the following....Error getting update information file.......
    I am running version 2.6.1
    I have uninstalled program, rebooted, and redownloaded and installed.
    Get same error.
     
  2. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

    Joined:
    Apr 27, 2002
    Posts:
    13,332
    Location:
    Netherlands
    Hi drhlsmith,

    Welcome at Wilders. :)

    Under Settings, put a checkmark in the "Use Alternative Download Method"

    Does that help?

    Regards,

    Pieter
     
  3. javacool

    javacool BrightFort Moderator

    Joined:
    Feb 10, 2002
    Posts:
    3,997
    Actually, in this case the Alternative Download Method will not help.

    It sounds like a firewall-related error to me. Are you behind any type of device, or using any type of software that might block SpywareBlaster from getting the update information file?

    TIA. :)

    Best regards,

    -Javacool
     
  4. Susan Pawley

    Susan Pawley Guest

    Hi! I am running ver. 2.6.0 and get the same error message. Also, I downloaded ver 2.6.1 and during the installation process, I get the error message:
    "error occured while trying to replace file. DeleteFile failed code 5. Access Denied"

    I would really like to install the new ver 2.6.1, can you give me any help?
     
  5. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

    Joined:
    Apr 27, 2002
    Posts:
    13,332
    Location:
    Netherlands
    Hi Susan,

    See if this helps:
    http://www.wilderssecurity.com/showthread.php?t=12266

    The first tip refers to your error.

    Regards,

    Pieter
     
  6. Gordon

    Gordon Guest

    Hi

    I am using SWB 2.6.1 and also Norton Personal Firewall 2003. They have always worked fine together. NPF2003 would pop up asking me what to do, I would choose "Permit" and the updates would go fine. Now, almost as soon as I click on the "Update" button, that strange message (about firewalla, the server being down or corruption) comes up.

    I have created firewall rules for both the SWB exe file and the update exe. No luck.

    Any ideas?

    Many thanks for your time.

    Gordon
     
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