Error Message(s) when Backuping Partition

Discussion in 'Acronis True Image Product Line' started by fishrain, May 10, 2006.

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  1. fishrain

    fishrain Registered Member

    May 9, 2006

    I'm using True Imgae 9.0 on the Windows-Partition on my Intel-based MacBook Pro.

    Everytime I'm trying to start the Backup-Process (I want to do a backup of my Part. C) after some seconds of work, following error-message appears:(translated from german to english)

    Error on Backup-Operation:

    E00040007: Failed to backup file or folder 'C:/documents and settings/LocalService/local settings/user application/microsoft/windows/UsrClass.dat'

    Error opening the file (0x40007)
    The process cannot acces the file because it is being used by another process (0xFFF0)

    Code = FFFFFFFF80070020

    Retry Ignore Cancel

    I clicked "Ignore"...but after a few seconds the next error message corresponding to another file (which couldn't be read) I did several times....but I think its not OK....

    Do you no the reason for this problemo_O

  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello fishrain,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our apologies for the delay with the response.

    Firstly, I would like to notice that according to your explanation you create a file-based backup of all files and folders residing on your system partition rather than a disk\partition image of this partition. However, if you want to be able to recover your system to a working\bootable state in case of a system crash then we recommend that you create a disk\partition image.

    As for the problem you encounter, first of all, please make sure that you use the latest build (3567) of Acronis True Image 9.0 Home which is available at:

    You can find the full version name and build number by going to Help -> About... menu in the main program window.

    To get access to updates you should create an account at:
    then log in and use your serial number to register your software.

    Please uninstall any previously installed build by following Start -> Settings -> Control Panel -> Add or Remove Programs -> Acronis True Image, prior to installing build 3567.

    Note that you should create new Bootable Rescue CD after installing the update.

    If the problem still persists with the latest build (3567) of Acronis True Image 9.0 Home then please check each partition of your hard drive by Windows utility:

    - For Windows 9x please use Windows menu Start\Run then enter the command "scandskw" and test all drives;

    - For Windows XP please use Windows menu Start\Run, then enter the command "chkdsk c: /r" "chkdsk d: /r" for every partition of your hard drive.

    Note that you will need to reboot your computer in order to scan the system partition.

    Please also download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

    Please also provide us with the following information:

    - Create Acronis Report and Windows System Information as it is described in Acronis Help Post;

    - Reproduce the problem and collect Acronis True Image log which can be saved from Tools -> Show Log -> Diskette icon;

    - Describe actions taken before the problem appears step-by-step.

    Please submit a request for technical support. Provide the files and information collected in your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Alexey Popov
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