Error message: found no hard drive

Discussion in 'Acronis True Image Product Line' started by Markam40, Nov 19, 2007.

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  1. Markam40

    Markam40 Registered Member

    Joined:
    Aug 30, 2007
    Posts:
    2
    I use True Image 10. I created a backup on an external drive two weeks ago with no problem. Now, if I open Acronis True Image, I get the following error message: ''E000101F4 Acronis True Image Home has not found any hard disk drive''. Of course, I am unable to do an incremental backup or a new one.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Markam40,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure you use the latest build (4942) of Acronis True Image 10.0 Home. To get access to updates you should first register your software.

    If updating doesn't solve the problem, please download the latest version of Acronis drivers and install it with disabled logging.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    - Reinstall Acronis drivers with enabled logging;
    - Reproduce the issue and collect the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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