Error Message during Backup Verify

Discussion in 'Acronis True Image Product Line' started by srwings, Sep 26, 2006.

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  1. srwings

    srwings Registered Member

    Sep 26, 2006
    Running TI WS 9.1 B3,718. XP Pro SP2. Backups go to internal IDE drive.

    I just performed a test backup of a few folders. I have verify turned on. When the job completed I received this error message:
    The file is corrupted. (0x4000D)
    Tag = 0xC847B314771C5F00

    Can you advise? Thank you.
  2. shieber

    shieber Registered Member

    Oct 27, 2004
    I'd run chkdsk and then try to back up again.
  3. bVolk

    bVolk Registered Member

    Dec 22, 2005
    You may also try turning automatic Validate off and do it separately, manually.
  4. Xpilot

    Xpilot Registered Member

    May 14, 2005
    It is unfortunate that, as far as the user is concerned, there appears to be no Glossary or knowledge base section where one could look up what these error codes actually mean. They presumably have some context, surely they are not produced at random? [​IMG]

  5. Jim-M

    Jim-M Registered Member

    Sep 1, 2006
    Do a SEARCH on BACKUP FAILS - I posted this same issue on Sept 1, 2006.

    I also opened and formal trouble ticket with Acronis. After sending some additional information to them I received an email that stated that the verification error is a known bug/problem. No schedule as to when the problem will be FIXED!

    Looks like another broken "feature" , but one that I find hard to believe they didn't discover with their own testing. Perhaps it's hardware dependent?

    Here's the message back from Acronis via email:

    > Please accept our profound apologies for the delay with the response.
    > Please note that even the program reports that the image archives are
    > corrupt, they still can be restored without errors.

    > Our Development Team is currently working on this issue and will be fixed
    > in the next update of Acronis True Image 9.1 Workstation. We will provide
    > you with the update as soon as possible.
    > Thank you.
    > Best Regards
    > Dmitry xxxxxx (last name removed by poster)
    > --
    > Acronis, Inc.
    > 52 3rd Avenue
    > Burlington, MA 01803 USA
    Last edited: Sep 26, 2006
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