Error: Failed to open storage server device file

Discussion in 'Acronis True Image Product Line' started by ovd, May 29, 2007.

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  1. ovd

    ovd Registered Member

    May 24, 2007
    Hi we use Acronis True Image Server Enterprise 9.1 for imaging our servers (total 9)

    We often have following error message found in the error log:

    Failed to open the storage server device/file bsp://\backupserver\BackupServer||\| for write: 262'171.

    with the follow error: Operation has completed with errors.

    This error doesn't come every day, but an several servers.

    We have Build 3854 installed.

    Thanks for help
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello ovd,

    Thank you for choosing Acronis Remote Server Backup Software.

    Could you please provide us with some additional information?

    - Where is Acronis Backup Server installed?

    - Is backup location a folder on a local computer where Acronis Backup Server is installed or a networked shared folder? You can check the path to backup location and its quotas/time limits by selecting Specify Default Settings -> Set backup location.

    In addition, please collect the log files from Acronis Backup Server, which contains the error message. They can be found in \Documents and Settings\All Users\Application Data\Acronis\BackupServer\Logs folder on the computer where Acronis Backup Server is installed.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Aleksandr Isakov
  3. j3p0y

    j3p0y Registered Member

    Jul 2, 2007

    Same problem here.. My backup location is on a networked shared folder..
    Any ideas?

    Thanks in advance
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