Hi all, on one of my customers PCs, the ESS has stopped working, a couple of weeks ago. It will not update. The error message is "error extracting file". I searched but found no reference in this ESS forum, but found references in the Nod32 forum which suggest corruption, and need to uninstall & reinstall. Given that this customer is about 500 miles away right now, does anyone have any easier solution ? Many thanks.