I am running TI v. 7, Build 638 on a brand new MPC computer, with Windows XP SP2 and almost all the updates already loaded. It has a WD SATA 120GB (WD1200JD-00HBB0) HD that I formatted with FAT32 into 4 partitions. The controller is an Intel 82801FR SATA AHCI Controller (driver date 6/29/04 v. 126.96.36.19915). When I start TI I get the message Error E000101F4: Acronis True Image has not found any hard disk drives. I can not even create a backup (unlike most on the forum who can make the backup but cannot restore it), let alone restore one. Interestingly, behind the error text box was another one saying (Processing, please wait...) Any specific suggestions? I read through much of the other posts, some of which were too technical for me, or irrelevant. I do not want to spend a week trying to figure this out and do not intend to upgrade unless it can be guaranteed that the upgrade will work with my system. (Not likely.) One other thing. What is the file SnapAPI_s_e.exe for? Does it upgrade the corresponding .dll file? Can it be used on version 7 of TI? Will it help with the problem I am having?