Error downloading file from update server

Discussion in 'ESET NOD32 Antivirus' started by lourensz777, Nov 5, 2008.

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  1. lourensz777

    lourensz777 Registered Member

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    Good Morning,

    ESET Antivirus v.3
    I'm trying to update too and have checked my update servers and set to Automatic.

    The update gets to 75% and then stops and says "Error downloading file from update server" The computer has connection to the internet.

    I have double checked my license and re-entered it but still getting the problem.

    If you could help that would be much appreciated.
    Thanks.
     
  2. lourensz777

    lourensz777 Registered Member

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    Don't worry about this thread I have fixed the problem.

    I logged in on the computer as administrator and re-installed NOD. Logged out and logged back in and the update process completed successfully.
     
  3. NOD32 user

    NOD32 user Registered Member

    Joined:
    Jan 23, 2005
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    Location:
    Australia
    Hi lourensz777,

    Thanks for posting back so we know all is well.

    Cheers :)
     
  4. Marcos

    Marcos Eset Staff Account

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    Nov 22, 2002
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    Should you come across the error again, set the logging verbosity to diagnostic, try to update manually and post here the entire error message from the event log.
     
  5. lourensz777

    lourensz777 Registered Member

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    PM with further instructions sent. Sorry for deleting the rest of the message, I clicked on Edit instead of Quote and rewrote the rest of the message in error.
     
    Last edited by a moderator: Apr 3, 2009
  6. dvdempire

    dvdempire Registered Member

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    I am having the same problem. Only seems to be happening on clients I recenlty installed. 3 in fact. Getting same error as above. I've followed the steps to clear cache, delete all users and .dat files. also tried multiple un/reinstalls. Even tried different install packages. All with same results, it installs fine, checks back with admin server but WON'T update.
     
  7. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
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    Please do the following:
    - compress the content of the "C:\Documents and Settings\All Users\Application Data\ESET\ESET NOD32 Antivirus\Updfiles" folder.
    - export the "HKEY_LOCAL_MACHINE\SOFTWARE\ESET\ESET Security" registry key to a reg file and add it to the archive

    I'll PM you further instructions for uploading the stuff to our ftp.
     
  8. dvdempire

    dvdempire Registered Member

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    Have not heard anything back for a few days now, I sent you my config files from a working and non-working server. Any ideas? These still will not update.
     
  9. jclark33

    jclark33 Registered Member

    Joined:
    Jul 30, 2008
    Posts:
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    MORE UPDATES ISSUES, THEY CAN'T FIX GO ESET.

    I LIKE IT BETTER WHEN THE SAME PROBLEM REPEATS OVER AND OVER!!!!

    GREAT SUPPORT
     
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