error communicating to kernel

Hee all,

the issue is the tittle here is some information:

I'm using Windows server 2003 service pack 2 32 bit.
I use ESET NOD32 V4.0.437.0

The problem is when I install Nod32 it will do a startup scan but that takes ages never completed, when I restart pc I get error communicating to kernel and it when i wanna start nod by my self i get a white screen and then error communicating to kernel.
I reinstalled, have the good framework i don't really know what to do know.

Gr

Heinzz

 

First of all, I'd suggest installing the latest version 4.2.71 which has known bugs from previous versions fixed.

 

um it's a executable from the network at work...


Edit:
Marcos maybe can you give me a link where to download the v4.2.71

 

I would first recommend what Marcos said. Upgrading to the latest version (curently 5.0.93.0) whenever possible.

One more thing to check. Open your Task Manager. On the list of processes, if you see an entry that is a long string of numbers divided by a colon ":" you will need to contact your local ESET customer care department.

 

Hello,

ESET NOD32 Antivirus Business Edition v4.2.71 can be downloaded from the following locations:

32-bit (x86) - download.eset.com/download/win/v4eavbe/eavbe_nt32_enu.msi
64-bit (x86) - download.eset.com/download/win/v4eavbe/eavbe_nt64_enu.msi

For a different language than English, replace "enu" in the filename with the appropriate three-letter language code, e.g., "deu" for German, "ita" for Italian and so forth.

Regards,

Aryeh Goretsky

 

There are numbers : numbers.exe in my Task Manager what does that mean?

Thanks for the links agoretsky!

Edit: i installed v.4.2.71.2 what Marcos said but now I have white screen when I double click the nod icon and after a couple of time getting te white screen i get Error communicating with kernel...
Agian a edit: I did a reinstall and after that nod starts with a start up scan but now my pc suddently restarts :S

 

please help me..

 

You will need to contact your local customer care department. It's possible you have been infected with the zero access rootkit. You can PM me with your country information and I can provide the necessary contact information to you.

 

i already contact them via mail but they did not answered, they are bussy with it.

 

THX for the help all, i reinstalled the OS and it works fine now. because of a virus my whole system was screwed up so..

You also me close this Thread

 

For future reference, ESET has released a stand-alone malware removal tool for the Zero.Access rootkit. The most visible symptom is the message "Error communicating with kernel". The instructions for running the tool can be found in the following ESET Knowledgebase article:

• How do I remove Zero.Access rootkit?

This tool has been added to the stand-alone tools table as Win32/Sirefef. You can download the tool directly from the Knowledgebase article:

• Stand-alone malware removal tools