error cause by Nod32 AV System

Discussion in 'NOD32 version 2 Forum' started by jayt, May 9, 2006.

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  1. jayt

    jayt Registered Member

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    I think I may have seen something about this before, but I can't seem to find it now. Any advice?
    I was stupidly using IE (and not as usual Firefox) when I got a "IE must close" error. When I submitted it, this was the reply from MS.

    Error caused by NOD32 Antivirus System: no specific solution available

    Thank you for submitting an error report.

    Problem description

    An analyst at Microsoft has investigated this problem and determined that an unknown error occurred in NOD32 Antivirus System. This software was created by Eset.

    Recommendation

    Microsoft has researched this problem with Eset, and they do not currently have a solution for the problem that you reported. Below is a recommendation to take that may help prevent the problem from recurring.

    * Contact Eset for support or product updates.

    Additional information

    If this problem continues to occur with the latest product updates for NOD32 Antivirus System, we recommend you obtain assistance and troubleshooting information directly from Eset.
     
  2. ronjor

    ronjor Global Moderator

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  3. jayt

    jayt Registered Member

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    It does not apply Ronjor. I am not using Diskeeper. I was merely surfing with IE on MSN.com when the error occured.
     
  4. ronjor

    ronjor Global Moderator

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    Someone will have a solution for you Jayt. :) Very informative message from Microsoft. :blink:
     
  5. jayt

    jayt Registered Member

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    Thanks Ronjor. Just as a matter of information. I am using v. 2.51.26 on WinXp with Service Pack 2 installed and all current updates (MS and Nod32).
     
  6. Blackspear

    Blackspear Global Moderator

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    Hi Jayt, if it happened to my system I would do the following:

    Download a FRESH copy of Nod32 from www.nod32.com

    Uninstall your current version.

    REBOOT your Computer.

    Remove the Eset Folder from C Drive> Program Files.

    Install the FRESH copy of Nod32 that you downloaded above using “Typical Settings”.


    Then I would repair Winsock, and next repair IMON; see post number 40 HERE

    Cheers :D
     
  7. jayt

    jayt Registered Member

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    Thanks Blackspear. It is done. :) Using your settings per extinction's config file. Thanks again.
     
  8. Blackspear

    Blackspear Global Moderator

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    My pleasure.

    Cheers :D
     
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