Error 504 (0x101F8) & 506 (0x101FA)

Discussion in 'Acronis True Image Product Line' started by kchristian, Apr 7, 2009.

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  1. kchristian

    kchristian Registered Member

    Apr 7, 2009
    Have latest True Image SBS Trial and receive the above errors in backup log. Have verified Com+ System Application and Distributed Transaction Coordinator are running services and generated .NFO file and windows event log (there is no c:\sqlbkup\sqlstop.cmd file) but cannot create technical support request without valid product key. How do I get this issue addressed before purchase? We will not buy if this product will not do the job.


  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Karen,

    Thank you for using Acronis Corporate Products

    To get the access to the appropriate support form you should log in to your account from which you have downloaded the trial version -> Contact us -> Technical issue -> Trial version.

    Please provide us with the log file of the failed operation also.

    - Select Tools -> Show log;
    - Choose the log entry which contains errors;
    - Click on the diskette icon, choose the location (folder) and save there;
    - Send us the log.

    Thank you.

    Oleg Lee
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