Error #1326

I have installed and tried to access program to backup. I get the following error every time:
Error #1326-"Logon failure: unknown username or bad password(OxFFFO).

Help

 

Hello hardjudge,

Thank you for using Acronis True Image

Contact Acronis Customer Service Department here, place a request and provide with the following information:

1) The exact title of the program.

2) The build number of the program.

3) The operating system you use.

4) The exact sequence of the actions on how you try to get the access to the program.

Thank you.

--
Oleg Lee

 

Thanks,
the Technician with online chat, took control of my computer, fixed the problem and it is working nicely.

I have seen so much bad about the customer service, but I experience was very good.

I would help if Acronis published a detailed users guide.

thanks again.

Hardjudge

 

Hello Hardjudge,

Thank you for the response. I am really glad to hear that the issue has been resolved.

Thank you.

--
Oleg Lee

 

I get the same Error #1326 message as above. I have had 3 or 4 prompt e-mails from Acronis Customer Central with no results. They instructed me to invoke a password for Windows, which I never had. I did this and now I have to login to Windows every time, which I regret having to do. Is there a way out of this? Since I am the only owner, only administrator and only user, why am I forced to have a password when I don't want one? Just tell me where I have to go to solve this problem, I know I can take it from there, hopefully.
1] Retail Box
2] One-Click Protection "User Credentials" window problem.
3] OS: Windows XP Pro
russ, need help.

 

If you open up Control Panel, click on User Accounts then

select 'Change the way a user logs on of off' option, then

tick the Use Welcome Screen option.

You will only have to click on your icon name.

Another possible option would be to install TI so that it as an ALL USER install rather than a single user install.

Or if you like registry fiddling

http://support.microsoft.com/kb/315231

 

Hello russemartin,

Thank you for using Acronis Products

There are three possible causes:

1. User account, under which you are trying to run the scheduled task, does not have enough rights to perform the operation;
2. The scheduled task was created under user account different from the one under which you are trying to execute the task manually at the moment;
3. The scheduling service is running not under Local System account.

Solution

Make sure the user, under which you trying to run the scheduled task, is a member of the Administrators group:

1. Click Start ->Run;
2. Type in compmgmt.msc and hit Enter;
3. In the Computer Management window click Local Users and Groups -> Users;
4. Right-click the user under which you are trying to run the task and select Properties. Click the Member Of tab. The Administrators group should be in the Member of list;
5. If the user account is not a member of the Administrators group, add the account to the group:

1. On the Member Of tab, click Add;
2. In the Select Groups window type in Administrators;
3. Click Check Names;
4. Click OK.

Make sure you are trying to execute the task manually under the same user account it was created;
Make sure the Acronis scheduling service is running under Local System account:

• Click Start -> Run;
o Type in services.msc and hit Enter;
o In the Services (Local) window right-click the Acronis Scheduler2 Service line;
o Select Properties;
o In the new window click the Log On tab;
o Under Log on as select Local System account;
o Click OK.

Best regards,
--
Dmitry Nikolaev