Error 0x70021

Discussion in 'Acronis True Image Product Line' started by sansemiano, Jan 6, 2007.

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  1. sansemiano

    sansemiano Registered Member

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    Well I solved (avoided...) the Event ID: 11 mess by removing the nVidia IDE drivers. Windows is now using it's own IDE drivers. But now ATI 10 Home gives the following error, when I want to make an image of the system disc to the data disc:

    >>>
    0x70021

    Cannot access drive.
    Cannot create the image of the logical drive C: because it is currently in use by running applications or the logical drive contains bad sectors.: None
    <<<

    Does anyone know why this happens and what to do about it?

    I can solve it by re-booting and make an image right after the system is up again, but it should be possible to do that with running applications. And to make it more puzzling: sometimes it does work with running applications.
     
    Last edited: Jan 6, 2007
  2. Ralphie

    Ralphie Registered Member

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    This is why I always do my backups via the bootable TI Rescue CD. Something is conflicting with TI when you run it from within the Windows environment.
     
  3. sansemiano

    sansemiano Registered Member

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    it worked fine for over a year with the nvidia ide drivers. on another pc it still does.

    anyone know what is causing this? something in the registry maybe?

    the drawback of using the windows ide drivers is more load for the cpu. about 4 to 5 times as much as when using the nvidia drivers.
     
    Last edited: Jan 7, 2007
  4. Menorcaman

    Menorcaman Retired Moderator

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  5. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello sansemiano,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    Please note that as Alexey mentioned in the thread provided by Menorcaman some third-party software (other backup software, partition and disk managing software, etc.) may lock access to the drive before Acronis True Image. In order to solve the issue please download the latest version of Acronis drivers, unpack the archive, install unpacked MSI package and see if the problem persists.

    If the issue persists, please do the following:

    - Replace C:\WINDOWS\system32\snapapi.dll with the one from the downloaded SnapAPI archive;

    - Reproduce the issue and collect the log file;

    - Get the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

    Also collect the information requested by Alexey in that thread and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Aleksandr Isakov
     
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