Error 0x10023 with HDM Pro Demo x64

Hi all,

I hope somebody has an answer to my dilemma. I get the error if I try to backup my system drive to either DVD+DL or external 500G USB. A dialog asks to restart and then hangs windows b4 and after the reboot. Powering down will boot normally.

System: Asus P7P55 EVO with i7 @ 860 and 8G 1033 DD3 RAM
XP SP2 x64

not validated yet, no ms updates, no av, etc.

Note: This pc originally had W7Ux64 and the Acronis TIH2010 had issues
writing to blu-ray; however Nero 10 had no problem!

The DVD-DL above is not a blu-ray drive!

Even though Nero worked in W7 with the blu-ray, Acronis TIH2010 had
issues in XP x86, as well. Could this be a BIOS or mobo issue, as I am totally
confused and frustrated!!!

Thanks for any help!

 

maybe try with SP3 installed. No errors or warnings in windows event viewer logs?

 

XP SP3 (64 bit) doesn't exist and there are no event errors!

 

XP (64 bit) SP3 unavailable.

 

Correct, no SP3 for XP64bit. It didn't register that is what you are running. Do you have the correct drivers 64bit drivers for that machine?

 

Error 0x10023 means 'Can’t open/create file'.

Please try to save backup to *.iso DVD files and then burn them with Nero.
To create backup in *.iso, you should select Emulator in Burning devices.
Default folder for created *.iso files is C;/Program Files (x86)/Paragon Software/[program name]/iso. You can change destination for *.iso in Tools - Settings - CD/DVD recording options.

 

Are you saying that the all backups have to be converted as ISO and burned with Nero? This is not really a solution for me! I need backup software that does the whole job and is not dependent on other software.

 

Did you try to run CHKDSK with /f key enabled to find and fix errors on all partitions?

Please make test: Run Recovry Media Builder in Tools menu of Paragon product. It will burn Recovry CD directly to CD/DVD. Check if it works correctly.

If it works, try to change Hot Processing options:
- Go to Tools-Settings-Hot Processing Options
- Check if "Enable Hot Processing" is selected
- Choose Paragon Hot Processing in Hot processing technology section
- Select "Use hot processing only when partition is locked"
- Press OK
Then run backup to CD/DVD again (not it should not require restart)

I suppose that issue is related to missing DVD-ROM drivers in bluescreen mode.