ERAS uninstall - Fatal Error.

Discussion in 'Other ESET Home Products' started by stp, Feb 4, 2009.

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  1. stp

    stp Registered Member

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    Hi there

    I just received my trial license for the company today and what a day. Right now I am trying to uninstall the Remote Administrator Server and gets a

    "Fatal error during installation".

    Why? and what should I do now? This is a new installed Server 2003R2.

    I have tried to restart the server (not good, it's a live server). I have tried to disable the ESET services then restart, but still same error.

    Br
    Steen
     
    Last edited: Feb 4, 2009
  2. SmackyTheFrog

    SmackyTheFrog Registered Member

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    Is the event log giving a more descriptive error?
     
  3. stp

    stp Registered Member

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    Hmm..there is an information, no warnings or alerts.

    The information is:

    Event ID: 11725
    Product: ESET Remote Administrator Server -- Removal failed.


    This is a great trial period. :D 4 hours and allready problems and no telephone support - great.

    Br
    Steen
     
  4. stp

    stp Registered Member

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    This is ****ed.

    Tried again. To install over the present installation. No problem, - restarted the server. Then ran the installer and chose "uninstall". AGAIN - error. A long long log file is to view.

    The last lines is:

    <2009-02-04 20:05:09> UninstallExecute: Entered
    <2009-02-04 20:05:09> Accessing global data via SID
    <2009-02-04 20:05:09> Account context: "NT AUTHORITY\SYSTEM"
    <2009-02-04 20:05:09> Current context has administrator privileges
    <2009-02-04 20:05:09> Removing data files
    <2009-02-04 20:05:09> Data dir: C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server
    <2009-02-04 20:05:09> UninstallServerData: Entered
    <2009-02-04 20:05:09> Uninstall database: C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\database\
    <2009-02-04 20:05:09> Uninstall storage: C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\storage\
    <2009-02-04 20:05:09> Uninstall packages: C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\packages\
    <2009-02-04 20:05:09> Uninstall log files...
    <2009-02-04 20:05:09> Uninstall reports: C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\reports
    <2009-02-04 20:05:09> Uninstall lic keys: C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\license\*.lic
    <2009-02-04 20:05:09> Uninstall configuration files...
    <2009-02-04 20:05:09> Special folders (mirror,updfiles)...
    <2009-02-04 20:05:09> Uninstall modules...
    <2009-02-04 20:05:09> UnregisterSnmpAgent: Entered
    <2009-02-04 20:05:09> Error while reading registry (SYSTEM\CurrentControlSet\Services\SNMP\Parameters\ExtensionAgents\)
     
  5. SmackyTheFrog

    SmackyTheFrog Registered Member

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    Check HKLM\SYSTEM\CurrentControlSet\Services\SNMP\Parameters\ExtensionAgents\ to see if the key even exists, and then verify the key's permissions allow full control for System and Administrators. Verify the same on the two sub-keys as well.
     
  6. stp

    stp Registered Member

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    Hi and thanks for your help

    I have the key you say, and the value is:

    SOFTWARE\ESET\ESET Remote Administrator\Server\CurrentVersion\SNMPAgent

    I am not sure what you want me to do then?

    Br
    Steen
     
  7. SmackyTheFrog

    SmackyTheFrog Registered Member

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    You right click on the key, go to Permissions... and modify them the same way you would modify NTFS security permissions.
     
  8. stp

    stp Registered Member

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    Oh, okay. I can see that both System and Administrators have full control. The permissions are inherited.

    Br
    Steen
     
  9. SmackyTheFrog

    SmackyTheFrog Registered Member

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    Are there any values in the ExtensionsAgents key? There should be a REG_SZ value named 0 in there containing the data "SOFTWARE\ESET\ESET Remote Administrator\Server\CurrentVersion\SNMPAgent".
     
  10. stp

    stp Registered Member

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    The string of SOFTWARE\ESET\ESET Remote Administrator\Server\CurrentVersion\SNMPAgent has the REG_SZ value 13.
     
  11. guest

    guest Guest

    I have some problem...now i cannot update computer on my local network :(
     
  12. stp

    stp Registered Member

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    Are there no official ESET employee doing any support in this forum? ESET wants the customers to go to this forum, then I also expect ESET to help here? Not just customer to customer.
     
  13. dwood

    dwood Registered Member

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  14. stp

    stp Registered Member

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    Hey thanks.

    It worked when I deleted the string in the registry.
     
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