ERAS uninstall - Fatal Error.

Hi there

I just received my trial license for the company today and what a day. Right now I am trying to uninstall the Remote Administrator Server and gets a

"Fatal error during installation".

Why? and what should I do now? This is a new installed Server 2003R2.

I have tried to restart the server (not good, it's a live server). I have tried to disable the ESET services then restart, but still same error.

Br
Steen

 

Is the event log giving a more descriptive error?

 

Hmm..there is an information, no warnings or alerts.

The information is:

Event ID: 11725
Product: ESET Remote Administrator Server -- Removal failed.

This is a great trial period. 4 hours and allready problems and no telephone support - great.

Br
Steen

 

This is ****ed.

Tried again. To install over the present installation. No problem, - restarted the server. Then ran the installer and chose "uninstall". AGAIN - error. A long long log file is to view.

The last lines is:

<2009-02-04 20:05:09> UninstallExecute: Entered
<2009-02-04 20:05:09> Accessing global data via SID
<2009-02-04 20:05:09> Account context: "NT AUTHORITY\SYSTEM"
<2009-02-04 20:05:09> Current context has administrator privileges
<2009-02-04 20:05:09> Removing data files
<2009-02-04 20:05:09> Data dir: C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server
<2009-02-04 20:05:09> UninstallServerData: Entered
<2009-02-04 20:05:09> Uninstall database: C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\database\
<2009-02-04 20:05:09> Uninstall storage: C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\storage\
<2009-02-04 20:05:09> Uninstall packages: C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\packages\
<2009-02-04 20:05:09> Uninstall log files...
<2009-02-04 20:05:09> Uninstall reports: C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\reports
<2009-02-04 20:05:09> Uninstall lic keys: C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\license\*.lic
<2009-02-04 20:05:09> Uninstall configuration files...
<2009-02-04 20:05:09> Special folders (mirror,updfiles)...
<2009-02-04 20:05:09> Uninstall modules...
<2009-02-04 20:05:09> UnregisterSnmpAgent: Entered
<2009-02-04 20:05:09> Error while reading registry (SYSTEM\CurrentControlSet\Services\SNMP\Parameters\ExtensionAgents\)

 

Check HKLM\SYSTEM\CurrentControlSet\Services\SNMP\Parameters\ExtensionAgents\ to see if the key even exists, and then verify the key's permissions allow full control for System and Administrators. Verify the same on the two sub-keys as well.

 

Hi and thanks for your help

I have the key you say, and the value is:

SOFTWARE\ESET\ESET Remote Administrator\Server\CurrentVersion\SNMPAgent

I am not sure what you want me to do then?

Br
Steen

 

You right click on the key, go to Permissions... and modify them the same way you would modify NTFS security permissions.

 

Oh, okay. I can see that both System and Administrators have full control. The permissions are inherited.

Br
Steen

 

Are there any values in the ExtensionsAgents key? There should be a REG_SZ value named 0 in there containing the data "SOFTWARE\ESET\ESET Remote Administrator\Server\CurrentVersion\SNMPAgent".

 

The string of SOFTWARE\ESET\ESET Remote Administrator\Server\CurrentVersion\SNMPAgent has the REG_SZ value 13.

 

I have some problem...now i cannot update computer on my local network

 

Are there no official ESET employee doing any support in this forum? ESET wants the customers to go to this forum, then I also expect ESET to help here? Not just customer to customer.

 

I had the same problem, see the post here for the fix. https://www.wilderssecurity.com/showthread.php?t=232273

It worked for me

 

Hey thanks.

It worked when I deleted the string in the registry.