ERA installation error

Discussion in 'Other ESET Home Products' started by hopetobe, Sep 19, 2010.

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  1. hopetobe

    hopetobe Registered Member

    Joined:
    Sep 19, 2010
    Posts:
    34
    it happened when i tried to update my ERAC and ERAS(3.0.161). I uninstalled the previous version and restart my computer and then i installed the latest Chinese simplified version. But it just could not go on...
    I tried to reinstall the old version but it cannot go through either. and I cleared up all the junk information in regedit and temp files but it is not helpful...

    anybody could help? It's urgent!!!

    here are parts of logs
    <2010-09-19 11:36:56> Extracting item 'Create_OracleERA.SQL'
    <2010-09-19 11:36:56> Extracting item 'db_conversion.ini'
    <2010-09-19 11:36:56> Extracting item 'era.mdb'
    <2010-09-19 11:36:56> Extracting item 'era2.mdb'
    <2010-09-19 11:36:56> CreateSqlDatabase: Entered
    <2010-09-19 11:36:56> Database platform: MS Access
    <2010-09-19 11:36:56> Selected MS Acces database (creation is not necessary)
    <2010-09-19 11:36:57> LogInstallInfo: AppDir=C:\Program Files\ESET\ESET Remote Administrator\Server\
    <2010-09-19 11:36:57> LogInstallInfo: StorageDir=C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\storage\
    <2010-09-19 11:36:57> LogInstallInfo: DatabaseDir=C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\database\
    <2010-09-19 11:36:57> FixTerminalServer: Entered
    <2010-09-19 11:36:57> FixRegSmnp: Entered
    <2010-09-19 11:36:57> StopOldService: Entered
    <2010-09-19 11:37:01> CopyLicKey: Entered
    <2010-09-19 11:37:01> Reading item 'tmp.lickey' from register failed
    <2010-09-19 11:37:01> InstallAbort: Entered

    http://club.eset.com.cn/attachments/month_1009/1009161729bcb92717ca89bf16.jpg
    what can i doo_O?
     
    Last edited: Sep 19, 2010
  2. hopetobe

    hopetobe Registered Member

    Joined:
    Sep 19, 2010
    Posts:
    34
    <2010-09-19 11:36:09> Global setup flag ERA_SETUP_ACTIVE was enabled
    <2010-09-19 11:36:10> Setup exclusive lock <<ENABLED>>
    <2010-09-19 11:36:10> SetupInitialize: Entered (Initialize)
    <2010-09-19 11:36:10> MSI database: E:\ESET NOD32 <2010-09-19 11:36:10> Installing product: ERA SERVER
    <2010-09-19 11:36:10> Current directory: C:\WINDOWS\system32
    <2010-09-19 11:36:10> Retrieving OS information...
    <2010-09-19 11:36:10> Windows Server 2003, Enterprise Edition Service Pack 2 (build 3790)
    <2010-09-19 11:36:10> Property TerminalServer = ""
    <2010-09-19 11:36:10> Remote Session not detected
    <2010-09-19 11:36:10> Retrieving MSI information...
    <2010-09-19 11:36:10> Property {ProductCode} = "{FAC8ACD3-7C53-4F86-8102-BC1950AA1DB9}"
    <2010-09-19 11:36:10> Property {UpgradeCode} = "{0990C0AE-5442-452C-B0C8-A32E05A785EC}"
    <2010-09-19 11:36:10> Property {ProductVersion} = "3.0.161"
    <2010-09-19 11:36:10> Property {ProductName} = "ESET Remote Administrator Server"
    <2010-09-19 11:36:10> Property {ProductState} = "-1"
    <2010-09-19 11:36:10> Property {ProductLanguage} = "2052"
    <2010-09-19 11:36:10> Property {OriginalDatabase} = "E:\ESET NOD32 <2010-09-19 11:36:10> Property {SourceDir} = "E:\ESET NOD32 <2010-09-19 11:36:10> Property {ALLUSERS} = "1"
    <2010-09-19 11:36:10> Property {ACTION} = "INSTALL"
    <2010-09-19 11:36:10> Property {ROOTDRIVE} = "E:\"
    <2010-09-19 11:36:10> Property {REINSTALL} = ""
    <2010-09-19 11:36:10> Property {REINSTALLMODE} = "amus"
    <2010-09-19 11:36:10> Property {REMOVE} = ""
    <2010-09-19 11:36:10> Property {Installed} = ""
    <2010-09-19 11:36:10> Property {UILevel} = "5"
    <2010-09-19 11:36:10> Property {VersionMsi} = "3.01"
    <2010-09-19 11:36:10> Property {AdminUser} = "1"
    <2010-09-19 11:36:10> Property {RemoteAdminTS} = "1"
    <2010-09-19 11:36:10> Property {AdminProperties} = ""
    <2010-09-19 11:36:10> Property {LogoUser} = ""
    <2010-09-19 11:36:10> Property {PIDKEY} = ""
    <2010-09-19 11:36:10> Property {UserSID} = "S-1-5-21-777787359-648881097-1777090905-500"
    <2010-09-19 11:36:10> Property {ProductID} = ""
    <2010-09-19 11:36:10> Property {TempFolder} = "C:\DOCUME~1\ADMINI~1.LPG\LOCALS~1\Temp\"
    <2010-09-19 11:36:10> Property {USERNAME} = "ben"
    <2010-09-19 11:36:10> Local cache: (unavailable)
    <2010-09-19 11:36:10> Property Privileged is enabled
    <2010-09-19 11:36:10> Property MsiRunningElevated is disabled
    <2010-09-19 11:36:10> SNMP is installed (service running)
    <2010-09-19 11:36:10> InitUserSidProperty: Entered
    <2010-09-19 11:36:10> User context: "LPGNET001\Administrator"
    <2010-09-19 11:36:10> Current user is administrator
    <2010-09-19 11:36:10> User SID: S-1-5-21-777787359-648881097-1777090905-500
    <2010-09-19 11:36:10> Global setup flag ERA_SETUP_PROGRESS was enabled
    <2010-09-19 11:36:10> RetrieveVersionInfo
    <2010-09-19 11:36:10> Service {ERA_SERVER} is not installed
    <2010-09-19 11:36:10> Service {NOD32RA} is not installed
    <2010-09-19 11:36:10> Prior installation of RA server was not found
    <2010-09-19 11:36:10> Cannot detect prior version
    <2010-09-19 11:36:10> Current product version is 3.0.161
    <2010-09-19 11:36:10> CheckOdbc: Entered
    <2010-09-19 11:36:10> MS Access driver is present
    <2010-09-19 11:36:10> RetrieveMsiTexts: Entered
    <2010-09-19 11:36:10> PrepareXmlConfig: Entered
    <2010-09-19 11:36:10> ImportServerConfig
    <2010-09-19 11:36:10> LoadProperties: Entered
    <2010-09-19 11:36:10> LoadPropertiesFromXml: CfgFile=C:\DOCUME~1\ADMINI~1.LPG\LOCALS~1\Temp\RADEFCFG.TMP
    <2010-09-19 11:36:10> LoadPropertiesFromXml: CfgFile=C:\DOCUME~1\ADMINI~1.LPG\LOCALS~1\Temp\RAXMLCFG.TMP
    <2010-09-19 11:36:15> CheckLicKeyFile: Entered
    <2010-09-19 11:36:17> SelectFile: Entered
    <2010-09-19 11:36:48> SelectFile: E:\tools\NOD32\NOD32<2010-09-19 11:36:48> CheckLicKeyFile: Entered
    <2010-09-19 11:36:50> CheckLicKeyFile: Entered
    <2010-09-19 11:36:56> SaveProperties: Entered
    <2010-09-19 11:36:56> Fixing connection string...
    <2010-09-19 11:36:56> Property {MIGRATION_LEVEL} -> {migration.mode} {"0"}
    <2010-09-19 11:36:56> Property {BACKUP_PRIOR_DB} -> {backup.prior_db} {""}
    <2010-09-19 11:36:56> Property {CFG_DBTYPE} -> {db.type} {"1"}
    <2010-09-19 11:36:56> Property {CFG_DBSCHEMA} -> {db.schema} {""}
    <2010-09-19 11:36:56> Property {CFG_DBCONNECTION} -> {db.connection} {""}
    <2010-09-19 11:36:56> Property {LIC_KEY} -> {lic.key} {"E:\tools\NOD32\NOD32<2010-09-19 11:36:56> Property {AUTOCREATE_DATABASE} -> {autocreate.db} {"1"}
    <2010-09-19 11:36:56> Property {AUTOCREATE_TABLES} -> {autocreate.tables} {"1"}
    <2010-09-19 11:36:56> Property {TB_OVERWRITE_MODE} -> {tables.overwrite.mode} {"CANCEL"}
    <2010-09-19 11:36:56> Property {CFG_UPDATE_SERVER_NAME} = {AUTOSELECT}
    <2010-09-19 11:36:56> Saving properties to "C:\DOCUME~1\ADMINI~1.LPG\LOCALS~1\Temp\RAXMLCFG.TMP"
    <2010-09-19 11:36:56> SaveProperties: Done
    <2010-09-19 11:36:56> ExecuteBegin: Entered
    <2010-09-19 11:36:56> UI LEVEL = "5"
    <2010-09-19 11:36:56> COMN DATA = "C:\Documents and Settings\All Users\Application Data\"
    <2010-09-19 11:36:56> APP DIR = "C:\Program Files\ESET\ESET Remote Administrator\Server\"
    <2010-09-19 11:36:56> Creating local copy of license key: "E:\tools\NOD32\NOD32<2010-09-19 11:36:56> Local copy: "C:\DOCUME~1\ADMINI~1.LPG\LOCALS~1\Temp\era_setup_lickey.tmp"
    <2010-09-19 11:36:56> Cannot copy license key file (code=5)
    <2010-09-19 11:36:56> Drive "E:" is valid
    <2010-09-19 11:36:56> Accessing global data via SID
    <2010-09-19 11:36:56> Account context: "LPGNET001\Administrator"
    <2010-09-19 11:36:56> Current context has administrator privileges
    <2010-09-19 11:36:56> Extracting temp files from MSI database...
    <2010-09-19 11:36:56> Extracting item 'Create_MsSqlERA.SQL'
    <2010-09-19 11:36:56> Extracting item 'Create_MYSQLERA.SQL'
    <2010-09-19 11:36:56> Extracting item 'Create_OracleERA.SQL'
    <2010-09-19 11:36:56> Extracting item 'db_conversion.ini'
    <2010-09-19 11:36:56> Extracting item 'era.mdb'
    <2010-09-19 11:36:56> Extracting item 'era2.mdb'
    <2010-09-19 11:36:56> CreateSqlDatabase: Entered
    <2010-09-19 11:36:56> Database platform: MS Access
    <2010-09-19 11:36:56> Selected MS Acces database (creation is not necessary)
    <2010-09-19 11:36:57> LogInstallInfo: AppDir=C:\Program Files\ESET\ESET Remote Administrator\Server\
    <2010-09-19 11:36:57> LogInstallInfo: StorageDir=C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\storage\
    <2010-09-19 11:36:57> LogInstallInfo: DatabaseDir=C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\database\
    <2010-09-19 11:36:57> FixTerminalServer: Entered
    <2010-09-19 11:36:57> FixRegSmnp: Entered
    <2010-09-19 11:36:57> StopOldService: Entered
    <2010-09-19 11:37:01> CopyLicKey: Entered
    <2010-09-19 11:37:01> Reading item 'tmp.lickey' from register failed
    <2010-09-19 11:37:01> InstallAbort: Entered
     
  3. BFG

    BFG Registered Member

    Joined:
    Oct 27, 2004
    Posts:
    482
    Location:
    San Diego
    Hi hopetobe,

    See if putting the .lic file on the C:\ drive instead of E:\ allows the installation to complete.

    BFG
     
  4. hopetobe

    hopetobe Registered Member

    Joined:
    Sep 19, 2010
    Posts:
    34
    thanks! I tried and succeeded!
     
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