ERA - Deleted Client

Discussion in 'Other ESET Home Products' started by DMIsec, Mar 9, 2009.

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  1. DMIsec

    DMIsec Registered Member

    Joined:
    Mar 9, 2009
    Posts:
    10
    I deleted a client from ERA too see if it would replicate back and it hasn't. I know their isn't a way to manually add clients although is their an option to synchoniz clients?
     
  2. CarlB

    CarlB Former Eset Employee

    Joined:
    May 17, 2007
    Posts:
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    ERA is a passive system. If you delete a client and it doesn't reappear, then either that client has connectivity issues, is powered off, or is not appropriately configured to communicate with the ERAS.

    If you check the local configuration and it is set to connect to the ERAS correctly, then try issuing a NETSTAT command from both ends and look for the socket state.

    On the client:
    Code:
    netstat -a | find "2222"
    On the server:
    Code:
    netstat -a | find "clientaddress"
    A socket state on the client of SYN_SENT usually indicates a connectivity or firewall problem. A lack of any socket at all client-side would be reason to believe the server address is not entered correctly or is otherwise misconfigured.
     
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