I just phoned ESET UK (Aspect Systems), only to be told "We're now closed. Please press 2 for emergency technical support". On pressing 2, I was asked for an access code by a recorded voice. What the hell is this access code? This bothers me. What if I had a client who had hundreds of licenses, and their XMON stopped working. Would they have to endure the same problem, or is it just a glitch?